Archive Tickets – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Wed, 24 Dec 2025 10:45:12 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Archive Tickets – SupportCandy https://supportcandy.net 32 32 What Are Archived Tickets https://supportcandy.net/docs/archive-tickets/ Wed, 24 Dec 2025 09:05:21 +0000 https://supportcandy.net/?post_type=docs&p=347691

Archived Tickets help you manage old or inactive tickets.
They keep your main ticket list clean and fast.

When a ticket is archived:

  • It is moved from the main tickets table

  • It is stored in a separate archive table

  • It is not deleted

  • It can be restored anytime

This design improves performance and long-term stability.
The system does not slow down even with a large number of tickets.

Why Archived Tickets Are Important

Improves Performance

  • Active tickets stay in the main table

  • Old tickets move to the archive table

  • Ticket lists load faster

  • Searches work better

Improves Ticket Management

  • Keeps focus on active tickets

  • Reduces clutter in ticket list

  • Stores old tickets safely for reference

Where to Find Archived Tickets

  • Go to Support → Archived in the WordPress dashboard.

  • You will see all archived tickets.

  • You can search, filter, and sort tickets.

]]> How to Archive and Restore Tickets https://supportcandy.net/docs/how-to-archive-and-restore-tickets/ Wed, 24 Dec 2025 09:50:20 +0000 https://supportcandy.net/?post_type=docs&p=347705

You can archive tickets in multiple ways.

Archive from Ticket List (Bulk Action)

  1. Go to Support → Tickets.

  2. Select one or more tickets using checkboxes.

  3. Click Bulk Actions.

  4. Select Archive.

  5. The tickets move to Archived Tickets.

Archive from Ticket Detail Page

  1. Open any ticket.

  2. Click Archive at the top.

  3. The ticket moves to Archived Tickets.


How to View Archived Tickets

  1. Go to Support → Archived.

  2. Click on a ticket to open it.

  3. All ticket details and history remain available.

How to Restore Archived Tickets

Restoring a ticket moves it back to the main ticket list.

Restore from Archived Ticket List

  1. Go to Support → Archived.

  2. Select one or more tickets.

  3. Bulk Action > Click Restore.

  4. The tickets return to Support → Tickets.


Restore from Ticket Detail Page

  1. Open an archived ticket.

  2. Click Restore at the top.

  3. The ticket becomes active again.


Who Can Access Archived Tickets

Access depends on agent permissions.

  • Agents need the Archive Ticket permission.

  • Permissions are managed from Support Agents → Agent Roles → Archive ticket access

]]> Archived Ticket Permissions (Agent Roles) https://supportcandy.net/docs/archived-ticket-permissions-agent-roles/ Wed, 24 Dec 2025 10:36:14 +0000 https://supportcandy.net/?post_type=docs&p=347728

Overview

SupportCandy lets you control who can archive tickets.
These controls are managed using Agent Roles.

You can decide:

  • Who can archive tickets

  • Who can access archived tickets

  • Who can permanently delete archived tickets

Each permission works independently.

Where to Manage These Permissions

  1. Go to Support → Support Agents → Agent Roles.

  2. Open or edit an agent role.

  3. Check below settings:

Archive Ticket

This permission controls who can archive tickets.

What This Permission Allows

When Archive Ticket is enabled, the agent can:

  • See the Archive option on the ticket page

  • Archive tickets that are:

    • Unassigned

    • Assigned to the agent

    • Assigned to other agents

Where the Archive Option Appears

  • On the individual ticket page

  • In ticket actions (based on role access)

If this permission is disabled:

  • The agent cannot archive any ticket

Archive Ticket Access

This permission controls access to archived tickets.

What This Permission Allows

When Archive Ticket Access is enabled:

  • The Archived menu appears under Support in the WordPress dashboard

  • The agent can view the list of archived tickets

  • The agent can open archived tickets

If this permission is disabled:

  • The Archived menu is hidden

  • The agent cannot view archived tickets

Archive Ticket Permanent Delete Access

This permission controls permanent deletion of archived tickets.

What This Permission Allows

When Archive Ticket Permanent Delete Access is enabled:

  • The Permanently Delete option is visible

  • The option appears:

    • In Bulk Actions

    • On the individual archived ticket page

This action permanently removes tickets from the database.

]]> Automatic Archiving and Deletion https://supportcandy.net/docs/automatic-archiving-and-deletion/ Wed, 24 Dec 2025 09:57:51 +0000 https://supportcandy.net/?post_type=docs&p=347711

Auto Archive Closed Tickets

You can archive closed tickets automatically.

How It Works

  • Tickets are archived after they are closed

  • Archiving happens after the set time period

How to Enable

  1. Go to Support → Settings → Miscellaneous.

  2. Find Auto archive closed tickets.

  3. Select days, months, or years.

  4. Save settings.

Set the value to 0 to disable auto archiving.

 

Permanently Delete Archived Tickets

You can automatically delete archived tickets.

How It Works

  • Archived tickets are kept for a set time

  • After that, they are permanently removed

  • Deleted tickets cannot be restored

How to Enable

  1. Go to Support → Settings → Miscellaneous.

  2. Find Permanently delete archived tickets.

  3. Set the number of days/month/year

  4. Save settings.

Set the value to 0 to disable automatic deletion.

Important Notes

  • Archived tickets are not deleted by default.

  • Archived tickets do not affect system performance.

  • Restoring a ticket brings it back to active tickets.

  • Deleting archived tickets is permanent.

  • Using archive improves speed and scalability.

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