EDD Integration – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Mon, 06 Jan 2025 09:32:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png EDD Integration – SupportCandy https://supportcandy.net 32 32 EDD Custom Fields https://supportcandy.net/docs/easy-digital-downloads/ Tue, 07 Mar 2023 12:25:48 +0000 https://supportcandy.net/?post_type=docs&p=317808

Support → Custom Fields → Ticket Fields

You will get two types of field types, EDD Order and EDD Product so that you can create custom fields of these types. You can add these custom fields to the ticket form. Customers can select the product or order in the ticket form for which they are seeking help.

To create these custom fields, please go to Support → Custom Fields → Ticket Fields → Add New → Field Type →EDD Order/EDD Product. After creating the custom fields, add them in the ticket form at Support → Custom Fields → Ticket Form Fields → Add New → Select newly created fields.

EDD Order Field Type

This field type allows users to select EDD orders in the ticket form. This field will list the order of the current user.

EDD Product Field Type

This field type allows users to select EDD products in the ticket form. This field will list all the products listed on your EDD store.

]]> EDD Widget https://supportcandy.net/docs/edd-widget/ Wed, 15 Mar 2023 11:05:14 +0000 https://supportcandy.net/?post_type=docs&p=318861

This widget enables your agents to check the ticket creator’s orders within a ticket itself. Here you will get information about the EDD order and the total amount spent by the ticket creator.

How to enable the widget

Please go to Support > Settings > Ticket Widgets > EDD > Enable.

Allowed Agent Role

You can control the visibility of the EDD widget on the ticket page for the support agent role.

]]>