Email Marketing Tool Integration – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Thu, 20 Aug 2026 05:32:22 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.2 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Email Marketing Tool Integration – SupportCandy https://supportcandy.net 32 32 General https://supportcandy.net/docs/email-marketing-tool-integration/ Tue, 26 Dec 2023 05:47:06 +0000 https://supportcandy.net/?post_type=docs&p=333303
Overview

The Email Marketing Tool Integration allows you to subscribe SupportCandy users to email marketing lists.
You can connect SupportCandy with supported email marketing platforms such as MailChimp, GetResponse, and Brevo (SendinBlue).

Where to Find

Go to: Support → Settings → Email Marketing Tool → General

Email marketing general settings
Connection

The Connection setting allows you to select the email marketing platform used with SupportCandy.
Select one of the supported platforms:

  • MailChimp
  • GetResponse
  • Brevo (SendinBlue)

Configure the required connection details for the selected platform.

Subscription Options

The Subscription Options setting controls where customers can subscribe to your email marketing list.
You can display the subscription option on:

  • Registration Page — Displays the subscription option when a user registers.
  • Create New Ticket Page — Displays the subscription option when a customer creates a ticket.
  • Both — Displays the subscription option on both pages.

Select the required option based on where you want customers to subscribe.

Email marketing on create ticket form
Email marketing on registration form
]]> Configure MailChimp https://supportcandy.net/docs/configure-mailchimp/ Tue, 26 Dec 2023 06:25:19 +0000 https://supportcandy.net/?post_type=docs&p=333312
Overview

The MailChimp integration allows SupportCandy to add customers to a selected MailChimp audience.
You can configure the MailChimp connection, subscriber status, and tags from the MailChimp settings.

Where to Find

Go to Support → Settings → Email Marketing Tool → MailChimp.

Email marketing mailchimp settings
MailChimp API Key Guide

API Key
Enter your MailChimp API Key to connect SupportCandy with your MailChimp account.
You can create or manage your API key from the MailChimp developer settings.
Please visit this link to generate an API key for MailChimp.

Audience
Select the Audience where SupportCandy should add new subscribers.
The selected audience will receive subscribers added through the SupportCandy email marketing integration.

Default Subscriber Status
Select the default subscription status for new subscribers.
This status is applied when SupportCandy adds a new subscriber to the selected MailChimp audience.

Subscriber Tags
Add Subscriber Tags to categorize subscribers in MailChimp.
Tags can help you organize and identify subscribers based on their SupportCandy subscription source or other requirements.

]]> Configure GetResponse https://supportcandy.net/docs/configure-getresponse/ Tue, 26 Dec 2023 06:26:01 +0000 https://supportcandy.net/?post_type=docs&p=333317
Overview

The GetResponse integration allows SupportCandy to add customers to a selected GetResponse audience.
You can configure the API connection, target audience, and subscriber tags from the GetResponse settings.

Where to Find

Go to Support → Settings → Email Marketing Tool → GetResponse.

Email marketing GetResponse settings
GetResponse API Authentication Guide

API Key
Enter the GetResponse API Key to authorize requests from SupportCandy.
You can generate an API key from the GetResponse API settings.

Audience
Select the Audience where SupportCandy should add new subscribers.
The selected audience determines where subscribers are added in your GetResponse account.

Subscriber Tags
Add Subscriber Tags to categorize subscribers in GetResponse.
Tags help you organize and identify subscribers added through the SupportCandy email marketing integration.

]]> Configure Brevo(SendinBlue) https://supportcandy.net/docs/configure-brevosendinblue/ Tue, 26 Dec 2023 06:26:42 +0000 https://supportcandy.net/?post_type=docs&p=333319
Overview

The Brevo (SendinBlue) integration allows SupportCandy to add customers to a selected Brevo audience.
You can configure the Brevo API connection and select the audience for new subscribers.

Where to Find

Go to Support → Settings → Email Marketing Tool → Brevo (SendinBlue).

Email marketing Brevo settings
Brevo API Key Guide

API Key
Enter the Brevo API Key to authorize requests from SupportCandy.
You can create an API key from your Brevo account settings.
Please visit this link to generate an API key for Brevo.

Audience
Select the Audience where SupportCandy should add new subscribers.
The selected audience determines the list where subscribers are added in your Brevo account.

]]>