Export Tickets – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Thu, 02 Jan 2025 06:28:21 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Export Tickets – SupportCandy https://supportcandy.net 32 32 General settings https://supportcandy.net/docs/general-settings-6/ Fri, 29 Jul 2022 08:47:35 +0000 https://supportcandy.net/?post_type=docs&p=286440

Support → Settings → Export Tickets

This add-on enables the CSV export functionality of the tickets.

Export all tickets based on the current filter set in the ticket list so that if you want only particular tickets to export, it is possible and if all are required, simply do not apply any filter.

It exports only accessible tickets of the logged-in users so that the agent can only export tickets accessible to him, the user can export only his tickets, the administrator can export all tickets, etc.

Please note, you can not export fields like attachments, descriptions, private credentials, and replies.

Where you can export ticket

You will get an “Export” option in the List action on the ticket list.  

Allow export ticket

You can choose the support agent role to have this feature enabled. Also, you can allow registered users and guests to export the tickets.

]]> Select export fields https://supportcandy.net/docs/select-export-fields/ Fri, 29 Jul 2022 08:49:45 +0000 https://supportcandy.net/?post_type=docs&p=286442

You can choose ticket fields to be exported based on the user role. You have to select ticket fields for agents and customers.

Agent View

Select the ticket fields to be included in the exported file for the agents/admin.

Customer View

Select the ticket fields to be included in the exported file for the Customer.

]]>