Print Ticket – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Wed, 19 Aug 2026 10:33:17 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Print Ticket – SupportCandy https://supportcandy.net 32 32 General settings https://supportcandy.net/docs/print-ticket-general-settings/ Fri, 29 Jul 2022 10:14:34 +0000 https://supportcandy.net/?post_type=docs&p=286446
Overview

The Print settings control how Tickets are printed and how PDF files are generated.

You can control the Print button displayed after Ticket creation, allow Customers to print Tickets, and select the PDF library used to generate Ticket PDFs.

Where to Find

Go to Support → Settings → Print → General to configure the Ticket print settings.

Print ticket settings
Print Settings

Thank you page print button
Enable or disable the Thank you page print button to control whether the Print option is displayed on the Thank you page after a Ticket is created.

Print button Label
Enter the text you want to display on the Print button.

Allow to customer
Enable or disable Allow to customer to control whether Customers can print Tickets from the individual Ticket page.

Library
Select the PDF library used to generate the Ticket PDF.
Available options:

  • DOMPDF
  • TCPDF
How It Works

The Print Ticket add-on lets agents generate a PDF of a ticket directly from the ticket’s actions on the open ticket view — clicking “Print” downloads a formatted PDF without leaving the ticket. Agents can always print, but printing is per-ticket only (there’s no bulk print from the ticket list); customers can print their own ticket too, but only if the admin enables “Allow to customer” in the addon’s General settings, and access still respects any agent-group ticket restrictions already in place. What appears in the PDF is fully template-driven from Settings → Print — by default it includes the ticket ID, category, priority, customer name/email, date created, subject, and description, all inserted via SupportCandy’s macro system, so admins can customize the header/body/footer and even add custom fields. Full conversation history and attachments aren’t included by default, and private agent notes are excluded unless an admin deliberately adds a “with notes” macro to the template — so it’s worth checking your template before assuming notes stay private.

Individual ticket print button
Print button on create new ticket
]]> Template https://supportcandy.net/docs/print-template/ Fri, 29 Jul 2022 10:14:53 +0000 https://supportcandy.net/?post_type=docs&p=286451
Overview

The Print Template setting allows you to customize the layout and content of the PDF generated for printing. The template is divided into three sections: Header, Body, and Footer.

Where to Find

Go to Support → Settings → Print → Template.

How It Works

You can customize the font size, height, and content of each section of the PDF template. You can also use Insert Macro to insert supported macros into the Header, Body, or Footer.

Options / Settings

Header
The Header section controls the content and appearance of the PDF header.

  • Header height (px): Defines the height of the PDF header in pixels.
  • Header font size (px): Defines the font size of the header text in pixels.
  • Header: Allows you to customize the header content. You can use Insert Macro and insert images as required.
  • Insert Macro: Allows you to insert a supported macro into the header content.

Body
The Body section controls the main content of the PDF.

  • Body font size (px): Defines the font size of the body content in pixels.
  • Body *: Allows you to customize the main PDF content. You can use Insert Macro and insert images as required.
  • Insert Macro: Allows you to insert a supported macro into the body content.

Footer
The Footer section controls the content and appearance of the PDF footer.

  • Footer height (px): Defines the height of the PDF footer in pixels.
  • Footer font size (px): Defines the font size of the footer text in pixels.
  • Footer: Allows you to customize the footer content. You can use Insert Macro and insert images as required.
  • Insert Macro: Allows you to insert a supported macro into the footer content.

 

Using Insert Macro
Insert Macro allows you to insert available macros into the template content. Macros can be used in the Header, Body, and Footer to display dynamic ticket information in the generated PDF.

Print ticket template
Example

You can use the Header for the ticket title or company information, the Body for ticket details, and the Footer for additional information such as ticket metadata.

Note
  • The Header, Body, and Footer can be customized independently.
  • Insert Macro is available for inserting supported macros into the template content.
  • Header height (px) and Footer height (px) control the respective section heights.
  • Body * is the main content area of the PDF template.
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