Satisfaction Survey – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Tue, 11 Nov 2025 09:58:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Satisfaction Survey – SupportCandy https://supportcandy.net 32 32 General settings https://supportcandy.net/docs/general-settings-10/ Fri, 29 Jul 2022 10:19:10 +0000 https://supportcandy.net/?post_type=docs&p=286463

Support → Settings → Satisfaction Survey → General

Customer feedback is very important to improve performance and service quality by getting reviews from customers against the services we provide to them. This add-on helps you collect feedback responses that rate your agent’s performance on a ticket.

Setting up Survey Page
Create a new page for the survey where the customer is redirected when they click on the survey link. Use the shortcode wpsc_sf on that page.
Survey Page
]]> Add new rating https://supportcandy.net/docs/add-new-rating/ Fri, 29 Jul 2022 10:19:44 +0000 https://supportcandy.net/?post_type=docs&p=286465

Support → Settings → Satisfaction Survey → Rating

Name

Name the label(rating option) as per your workflow. Here you can use text, special characters as well as numbers to customize the survey.

Color & Background Color

Select the color & background color of the label.

Confirmation Text

Whenever a customer submits the rating, a confirmation text will be shown to the customer. The confirmation text can be a thank you message for positive ratings or accepting feedback for negative ratings.

]]> Email templates https://supportcandy.net/docs/email-templates/ Fri, 29 Jul 2022 10:20:08 +0000 https://supportcandy.net/?post_type=docs&p=286467

Support → Email Notifications → Satisfaction Survey

Here you can create and customize email notifications for satisfaction surveys. Whenever a customer or support agent closes a ticket or it gets closed automatically then a survey email notification will be sent to the customer.

Days after closing

You can choose the days after which survey email notification will be sent to the customer after closing a ticket.

Subject

You can customize the subject as per your requirement.

Body

You can customize the email body with the help of macros. You can use the macro “{{satisfaction_survey_links}}” so customers will get the survey page link where they can rate the ticket.

]]> Customer feedback https://supportcandy.net/docs/customer-feedback/ Fri, 29 Jul 2022 10:20:38 +0000 https://supportcandy.net/?post_type=docs&p=286469

Support → Customer Feedback

This page shows all the customer reviews the agent got for the tickets. Here you can get an overall view of reviews like the ticket number for which you got the review, rating, and feedback for the service/agent.

You can filter the result with the help of the filter given at the top of the page, results can be filtered by ratings.

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