Schedule Tickets – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Mon, 21 Jul 2025 06:30:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Schedule Tickets – SupportCandy https://supportcandy.net 32 32 General settings https://supportcandy.net/docs/general-settings-11/ Fri, 29 Jul 2022 10:21:05 +0000 https://supportcandy.net/?post_type=docs&p=286471

Support → Settings → Schedule Tickets→ General

Schedule from existing ticket

If enables, you can create a scheduled ticket from the existing ticket. The scheduled ticket will have the same custom fields as the existing ticket. You can get the “Schedule” option on the ticket page above the reply box.

Agent role who has permission to “Modify scheduled ticket” can create a scheduled ticket from the existing ticket. To allow this permission to agent role, please go to Support > Support Agents > Agent Roles > Edit > Other Permission > Modify scheduled ticket.

]]> Add a new schedule ticket https://supportcandy.net/docs/add-a-new-schedule-ticket/ Fri, 29 Jul 2022 10:21:24 +0000 https://supportcandy.net/?post_type=docs&p=286473

Support → Settings → Schedule Tickets → Schedule Tickets

Tickets will be created based on the template predefined by you.

Title

Give a suitable title for a scheduled ticket.

Recurrence Setting

You will have the following option while choosing recurrence for your scheduled tickets: 

  • Recurrence Period: Chose the recurrence Daily/Weekly/Monthly/Yearly. Please note, tickets will be created at midnight on selected days.
    1. Daily: If chosen, the ticket gets created every day at midnight.
      • Every X day(s): If chosen, the ticket gets created every X day. The ticket gets created even on the holiday.
      • Every X Work Day(s): If chosen, then the ticket gets created every X working day. The ticket will not get created on the holiday. You must declare a holiday in the “Working hours” setting.
    2. Weekly: If chosen, the ticket gets created every X week(s) on selected days.
    3. Monthly: If chosen, you will get the following option while choosing the recurrence:
      • Every X month on X day
      • Every X month on X weekday
    4. Yearly: If chosen, you will get the following option while choosing the recurrence:
      • Every X year on every x day of every x month
      • Every X year on every X weekday of X month
  • Starts On: Choose the date from which onwards you want to start creating scheduled tickets.
  • Ends On: Define the end date or the number of recurrences for the scheduled ticket.
    1. No End Date: If chosen, the system will generate the scheduled ticket until you delete the scheduled ticket or change the setting of recurrence.
    2. Ends after X times: If chosen, the system will generate the scheduled tickets for X times.
    3. Ends On: If chosen, the system will generate the scheduled tickets till the selected date.
Ticket Fields

You can define the ticket fields which can auto-populate in every scheduled ticket.

Agentonly Fields

You can define the agentonly fields which can auto-populate in every scheduled ticket.

]]> One-Time Scheduled Ticket https://supportcandy.net/docs/one-time-scheduled-ticket/ Mon, 21 Jul 2025 06:24:00 +0000 https://supportcandy.net/?post_type=docs&p=346063

While the Schedule Tickets add-on is powerful for creating recurring tasks, you can also use it to schedule a ticket to be created only one time on a specific future date. This is perfect for creating future reminders, scheduling a task for a project kick-off, or sending a follow-up on a specific day without setting up a recurring event.

The key is to set up a schedule that starts on your desired date and ends after just one execution.

Step-by-Step Guide

  1. From your WordPress dashboard, navigate to Support → Settings → Schedule Tickets and click on the Schedule Tickets tab.

  2. Click the “Add New” button to open the template creation screen.

  3. Fill in the Title and any Ticket Fields or Agent-Only Fields you want to pre-populate for the future ticket.

  4. Scroll down to the Recurrence Setting section and configure the start of the schedule:

    • Recurrence Period: You can set this to Daily

    • Starts On: Using the calendar, select the exact future date on which you want the ticket to be created.

  5. Now, to make it a one-time event, configure the end of the schedule:

    • Ends On: Select the radio button option for “Ends after X times”.

    • Enter the number 1 into the box.

    (Note: You would replace this with an actual screenshot)

    This tells the system to run the schedule on your specified “Starts On” date and then immediately stop after that single execution.

  6. Click the Submit button to save your one-time scheduled ticket.

Example Scenario:

You want to automatically create a ticket on August 15, 2025, to remind yourself to “Send final invoice to Client X”.

  1. You set Starts On to August 15, 2025

  2. You set Recurrence Period to Daily

  3. You set Ends On to Ends after 1 time

Result: A single ticket with your predefined details will be created on August 15, 2025, and the schedule will then be complete.

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