Ticket Tags – SupportCandy https://supportcandy.net The most reliable customer support plugin and ticket system for WordPress Fri, 14 Aug 2026 09:51:57 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.4 https://supportcandy.net/wp-content/uploads/2022/07/cropped-logo-32x32.png Ticket Tags – SupportCandy https://supportcandy.net 32 32 General Setting https://supportcandy.net/docs/tag-general-setting/ Fri, 22 Sep 2023 04:44:10 +0000 https://supportcandy.net/?post_type=docs&p=330946
Overview

The General Setting for Ticket Tags allows administrators to configure the default appearance of ticket tags.
You can set the default text color and background color for tags created from the individual ticket page.

Where to Find

Go to Support → Settings → Ticket Tags → General.

Ticket tags general
How It Works

The appearance configured here becomes the default appearance for every new tag created from the individual ticket page.
You can customize the tag appearance using:

  • Text Color – Sets the default color of the text displayed on the tag.
  • Background Color – Sets the default background color of the tag.
Step-by-Step Guide
  • Go to Support → Settings → Ticket Tags → General.
  • Set the desired Text Color.
  • Set the desired Background Color.
  • Save the settings.
Example

If you set a specific Text Color and Background Color, these colors will be used as the default appearance when a new tag is created from the individual ticket page.

Notes / Tips
  • These settings define the default appearance for newly created tags.
  • You can use the settings to keep ticket tags visually consistent.
  • Agents need the Modify Tags capability to modify tags when their role permissions allow it.
]]> Tags https://supportcandy.net/docs/tags/ Fri, 22 Sep 2023 04:42:40 +0000 https://supportcandy.net/?post_type=docs&p=330948
Overview

The Tags section allows administrators to manage tags used to organize and categorize tickets.
You can create, edit, and delete tags. You can also view all tickets associated with a specific tag.

Where to Find

Go to Support → Settings → Ticket Tags.

Ticket tags list
How It Works

Tags help organize tickets and make related tickets easier to identify.
Administrators can manage tags from the Ticket Tags page. Agents can modify tags on tickets when their role has the Modify Tags capability.

Step-by-Step Guide

Add New Tag

  1. Go to Support → Settings → Ticket Tags.
  2. Click Add New.
  3. Enter a name for the tag.
  4. Enter an optional description.
  5. Select the background and text color.
  6. Click Submit to create the tag.
Add ticket tags

Edit Tag

  1. Go to Support → Settings → Ticket Tags.
  2. Find the tag you want to update.
  3. Click Edit.
  4. Update the tag name, description, or colors.
  5. Click Submit to save the changes.

 

Delete Tag

  1. Go to Support → Settings → Ticket Tags.
  2. Find the tag you want to remove.
  3. Click Delete.
  4. Confirm the deletion when prompted.
  5. Deleting tags will remove tags from respected tickets also.

View Tickets

  1. Go to Support → Settings → Ticket Tags.
  2. Find the required tag (eg. VIP).
  3. Click View Tickets.
  4. The system displays tickets associated with that tag (VIP).

Important: The Tags filter must be added to the Ticket List for the View Tickets link to work correctly. If the Tags filter is not available, the tickets may not be filtered correctly.

Ticket tags view tickets
Notes / Tips
  • Use clear and meaningful tag names to make tickets easier to organize.
  • Use tag colors to visually distinguish different types of tickets.
  • The Modify Tags capability controls whether an Agent can modify tags on tickets.
  • Deleting a tag removes the tag from the available tag list.
]]> Tags Widget https://supportcandy.net/docs/tags-widget/ Tue, 26 Sep 2023 06:24:12 +0000 https://supportcandy.net/?post_type=docs&p=331127
Overview

The Tags Widget allows users to view and manage tags directly from the individual ticket page. Administrators can enable the widget and control which agent roles can access it.

Where to Find

Go to Support → Settings → Ticket Widgets → Tags.

Ticket tags in ticket widgets list
Ticket tags widget in Individual ticket
How It Works

Once the Tags Widget is enabled, it is available on the individual ticket page.
Agents can use the widget to:

  • Search for and add an existing tag to the ticket.
  • Create a new tag directly from the widget and automatically add it to the ticket.
Step-by-Step Guide
  • Go to Support → Settings → Ticket Widgets → Ticket Tags.
  • Enable the Tags Widget.
  • Configure the Allowed agent roles who can access the widget.
  • Save the settings.
  • Open an individual ticket to access the Tags Widget.
Options / Settings

Enable Tag Widget
Enable this option to display the tag widget on the individual ticket page.

Allowed agent roles
Select which agent roles can view and access the tag widget on the individual ticket page.

Adding a New tag from the Tag Widget
To add an existing tag:

  1. Open the individual ticket page.
  2. Open the Tags Widget.
  3. Search for the tag by entering its title.
  4. Select the required tag to add it to the ticket.

 

Creating a New tag from the Tag Widget
You can create a new tag directly from the Tags Widget:

  1. Open the individual ticket page.
  2. Enter the title of the new tag.
  3. Add the tag to the list.
  4. The newly created tag is automatically added to the ticket.
Example

If you need to add an existing Payment tag to a ticket, search for Payment in the Tags Widget and select it.
If the required tag does not exist, enter its title and add it to the list. The new tag will be created and automatically assigned to the ticket.

Notes / Tips
  • Enable the Tags Widget before using it on individual ticket pages.
  • Use Allowed agent roles to control which agents can access the widget.
  • Existing tags can be added by searching their title.
  • Tags created directly from the widget are automatically added to the current ticket.
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