V 3.1.0 (21/11/2025)

• New: Added Archive Ticket compatibility

V 3.0.9 (09/10/2025)

• Fix: Translations not loading.

V 3.0.8 (08/10/2025)

• New: Removed hosted translations from the plugin to comply with WordPress standards. Existing translations have been moved to the WordPress language directory to prevent any language display issues for current users. Users are now responsible for managing translations via the standard WordPress system (the latest .pot file is included in each release).

V 3.0.7 (16/04/2025)

• Fix: DataTables library updated to the latest version

V 3.0.6 (14/11/2024)

• New: Agent group supervisors can now view/manage checklists

V 3.0.5 (22/02/2024)

• Fix: License activation process improvements

V 3.0.4 (07/12/2023)

• Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

V 3.0.3 (10/07/2023)

• Fix: Update agent group after agent delete

V 3.0.2 (18/05/2023)

• Fix: Vulnerability fix

V 3.0.1 (23/11/2022)

• Fix: License activation error

V 2.0.4 (29/04/2021)

• Fix: Unresolved count does not update correctly for groups

V 2.0.3 (11/08/2020)

• Fix: Agentgroup members do not get new agent assign email notification

V 2.0.2 (08/01/2020)

• Fix: License issue fixed

V 2.0.1 (06/06/2019)

• Fix : Emails are not sending to assigned agentgroups

V 2.0.0 (04/04/2019)

• SupportCandy 2.0.0 compatibility

V 1.0.4 (15/11/2018)

• Tweak : Translation for Japanese, Portugouse(Portugal), Spanish(Maxico), Spanish(Spain), Portugouse(Brazil) added
• Fix : Not able to add AgentGroup on some servers

V 1.0.3 (19/10/2018)

• Tweak : Performance improvements

V 1.0.2 (01/10/2018)

• Tweak : Translation for Dutch (Netherlands), Greek (Greece), Italian (Italy) added
• Fix : Licence issue fixed

V 1.0.1

• Tweak : Translation for French(France), German(Germany), Turkish(Turkey)

V 1.0.0

• Initial Release