Allows your customers to share sensitive information within the ticket.
Continue readingSupportCandy – Private Credentials
SupportCandy – Timer
Allows your agents to maintain time spent on an individual ticket.
Continue readingSupportCandy – Print Ticket
Add print ticket feature to SupportCandy using custom templates.
Continue readingSupportCandy – Schedule Tickets
Automatically create periodic tickets by set recurring time and information.
Continue readingSupportCandy – Automatic Close Tickets
Automatically close the ticket after x days of inactivity.
Continue readingSupportCandy – Satisfaction Survey
Collect customer feedback and rating for each ticket.
Continue readingSupportCandy – Canned Reply
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Continue readingSupportCandy – Knowledgebase Integrations
Integrates knowledge-base plugins to SupportCandy.
Continue readingSupportCandy – Assign Agent Rules
Conditionally assign agents to new tickets automatically using set rules.
Continue readingSupportCandy – FAQ Integrations
Intergrates popular FAQ plugins with SupportCandy.
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