Version 3.2.0 (21/11/2025)

• New: Added Archive Ticket compatibility
• Fix: Fixed issue with ticket_url_plain macro not working

Version 3.1.9 (09/10/2025)

• Fix: Translations not loading.

Version 3.1.8 (08/10/2025)

• New: Added database indexing to improve performance.
• New: Removed hosted translations from the plugin to comply with WordPress standards. Existing translations have been moved to the WordPress language directory to prevent any language display issues for current users. Users are now responsible for managing translations via the standard WordPress system (the latest .pot file is included in each release).

Version 3.1.7 (19/09/2025)

• Fix: Survey links displayed vertically in some email clients

Version 3.1.6 (14/07/2025)

• New: Option to enable/disable users from changing their submitted ratings

Version 3.1.5 (16/04/2025)

• Fix: DataTables library updated to the latest version

Version 3.1.4 (14/11/2024)

• New: Additional date range filters added to dashboard widgets for enhanced filtering

Version 3.1.3 (23/04/2024)

• New: Filter added for customer rating report
• New: Export customer rating report in CSV format
• New: Toggle button added for ticket widgets

Version 3.1.2 (22/02/2024)

• Fix: Dashboard improvements and fixes
• Fix: Delete and replace rating not working
• Fix: License activation process improvements

Version 3.1.1 (09/02/2024)

• Fix: Wrong ticket url on dashboard

Version 3.1.0 (06/02/2024)

• New: Compatibility with dashboard feature added
• New: UI improvements for customer profile

Version 3.0.9 (07/12/2023)

• Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

Version 3.0.8 (25/09/2023)

• Fix: Attachment links in notifications do not show for the attachment custom field

Version 3.0.7 (10/07/2023)

• Fix: Exclude blocked emails from automatic close email notifications.

Version 3.0.6 (18/05/2023)

• New: You now have the flexibility to customize the fields that will be compared during the ticket list search. This will improve the search speed.
• New: Custom field dates can be translate now
• Fix: Survey page error handling
• Fix: Hide survey widget for guests
• Fix: Vulnerability fix
• Fix: Validation added

Version 3.0.5 (07/04/2023)

• New: Ticket conditions improvements. Now, you can add multiple AND and OR conditions in custom fields in email notifications, Assign agent rules, SLA, etc.
• Fix: Security fixes

Version 3.0.4 (02/03/2023)

• Fix: Reports are not working on the latest chrome

Version 3.0.3 (16/01/2023)

• Fix: Sending survey emails to an already rated ticket.

Version 3.0.2 (23/11/2022)

• Fix: Survey links not showing correctly in the outlook
• Fix: Improvement in the email sending cron
• Fix: License activation error

Version 2.1.5 (23/03/2022)

• Fix: Sending survey emails to already rated tickets.
• Fix: Rating popup showing for already rated tickets.

Version 2.1.4 (05/01/2022)

• Fix: Compatibility with SupportCandy version 2.2.7

Version 2.1.3 (29/04/2021)

• Fix: Sending multiple rating emails

Version 2.1.2 (04/03/2021)

• Fix: Sending multiple customer feedback emails to admin

Version 2.1.1 (28/12/2020)

• New Feature: Setting to disable rating popup when a ticket is closed
• Fix: Guest users not able to submit more feedback
• Fix: Feedback form text improvement

Version 2.1.0 (11/08/2020)

• Fix: Sending survey link for deleted tickets

Version 2.0.9 (03/07/2020)

• Fix: Email sending preference not implemented

Version 2.0.8 (14/05/2020)

• Fix: Asking rating for deleted tickets

Version 2.0.7 (04/04/2020)

• Fix: Performance improvements
• Fix: Translation missing for popup titles

Version 2.0.6 (17/02/2020)

• Fix: CSS fixes

Version 2.0.5 (08/01/2020)

• Fix: License issue fixed

Version 2.0.4 (18/11/2019)

• New Feature: Bar chart report added

Version 2.0.3 (09/10/2019)

• New Feature: Emails will get send in the background which will improve the loading speed

Version 2.0.2 (30/08/2019)

• New Feature: Rating popup to accept rating from the customer (raised by user) on ticket close
• Language added: Czech, Persian, Finnish, Hebrew, Polish, Romanian(Romania), Russian, Chinese

Version 2.0.1 (01/08/2019)

• Fix: Conflict with Yoast SEO plugin

Version 2.0.0 (04/04/2019)

• SupportCandy 2.0.0 compatibility

Version 1.0.7 (08/01/2019)

• Tweak : Translation for Brazilien Portuguese, Spanish(Argentina) added
• Fix : Satisfaction survey page not showing description field

Version 1.0.6 (15/11/2018)

• Tweak : Translation for Japanese, Portugouse(Portugal), Spanish(Maxico), Spanish(Spain) added
• Fix : Survey links are not mobile responsive.

Version 1.0.5 (09/10/2018)

• Fix : Satisfaction survey notification email contains wrong information.

Version 1.0.4 (01/10/2018)

• Tweak : Translation for Dutch (Netherlands), Greek (Greece), Italian (Italy) added
• Fix : Licence issue fixed

Version 1.0.3

• Tweak : Re-order satisfaction survey widget in open ticket
• Tweak : Translation for Dutch (Netherlands) added

Version 1.0.2

• Tweak : Appearance compatible

Version 1.0.1

• Tweak : Translation for French(France), German(Germany), Turkish(Turkey)
• Fix : Survey option buttons do not apply css in email

Version 1.0.0

• Initial release