V 3.1.0 (23/04/2024)

• New: Toggle button added for ticket widgets
• Fix: SLA reports are not loading

V 3.0.9 (22/02/2024)

• Fix: Showing incorrect Out of SLA count on dashboard
• Fix: Dashboard improvements and fixes
• Fix: License activation process improvements

V 3.0.8 (09/02/2024)

• Fix: Wrong ticket url on dashboard

V 3.0.7 (06/02/2024)

• New: Compatibility with dashboard feature added

V 3.0.6 (07/12/2023)

• Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

V 3.0.5 (25/09/2023)

• Fix: Attachment links in notifications do not show for the attachment custom field
• Fix: Conditions are not working for customer fields

V 3.0.4 (18/05/2023)

• Fix: Vulnerability fix
• Fix: Validation added

V 3.0.3 (07/04/2023)

• New: Ticket conditions improvements. Now, you can add multiple AND and OR conditions in custom fields in email notifications, Assign agent rules, SLA, etc.

V 3.0.2 (16/01/2023)

• Fix: SLA report added

V 3.0.1 (23/11/2022)

• Fix: License activation error

V 2.1.2 (04/03/2021)

• Fix: Sending \"SLA out of emails\" late

V 2.1.1 (28/12/2020)

• Fix: SLA does not stop when a ticket is closed

V 2.1.0 (11/08/2020)

• Fix: Sending multiple out of SLA emails
• Fix: SLA get reset every time

V 2.0.9 (03/07/2020)

• Fix: Email sending preference not implemented

V 2.0.8 (04/04/2020)

• Fix: SLA get reset after adding a note
• Fix: Performance improvements

V 2.0.7 (08/01/2020)

• Fix: License issue fixed

V 2.0.6 (18/11/2019)

• Tweak: Report added for out of sla tickets

V 2.0.5 (11/10/2019)

•  Fix: Fatal error while sending an email notifications

V 2.0.4 (09/10/2019)

• Tweak: Emails will get send in the background which will improve the loading speed

V 2.0.3 (12/06/2019)

• Fix: Conflict with EDD add-on

V 2.0.2 (06/06/2019)

• Tweak : Micro {sla} added
• Tweak : Filter tickets by sla in and sla out

V 2.0.1 (17/04/2019)

• Condition improvements. Now you can add conditions for all possible custom fields (text based and options based)

V 2.0.0 (04/04/2019)

• SupportCandy 2.0.0 compatibility
• Fix : SLA setting tab not working for French (France) language

V 1.0.3 (08/01/2019)

• Tweak : Out of sla emails
• Translation for Spanish(Spain), Spanish(Maxico), Spanish(Argentina), Italian(Italy), Japanes, Portuguese(Portugal), Brazilien Portuguese

V 1.0.2 (01/10/2018)

• Tweak : Translation for Dutch (Netherlands), Greek (Greece) added
• Fix : Licence issue fixed

V 1.0.1

• Tweak : Translation for French(France), German(Germany), Turkish(Turkey)
• Fix : Add default SLA for older tickets

V 1.0.0

• Initial Release