V 3.1.6 (21/11/2025)

• New: Added Archive Ticket compatibility

V 3.1.5 (09/10/2025)

• Fix: Translations not loading.

V 3.1.4 (08/10/2025)

• New: Removed hosted translations from the plugin to comply with WordPress standards. Existing translations have been moved to the WordPress language directory to prevent any language display issues for current users. Users are now responsible for managing translations via the standard WordPress system (the latest .pot file is included in each release).

V 3.1.3 (14/07/2025)

• Fix: Report dates now follow the site's WordPress language settings

V 3.1.2 (16/04/2025)

• Fix: DataTables library updated to the latest version

V 3.1.1 (03/07/2024)

• New: Support for the new custom field type, Woo Subscription added

V 3.1.0 (23/04/2024)

• New: Toggle button added for ticket widgets
• Fix: SLA reports are not loading

V 3.0.9 (22/02/2024)

• Fix: Showing incorrect Out of SLA count on dashboard
• Fix: Dashboard improvements and fixes
• Fix: License activation process improvements

V 3.0.8 (09/02/2024)

• Fix: Wrong ticket url on dashboard

V 3.0.7 (06/02/2024)

• New: Compatibility with dashboard feature added

V 3.0.6 (07/12/2023)

• Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

V 3.0.5 (25/09/2023)

• Fix: Attachment links in notifications do not show for the attachment custom field
• Fix: Conditions are not working for customer fields

V 3.0.4 (18/05/2023)

• Fix: Vulnerability fix
• Fix: Validation added

V 3.0.3 (07/04/2023)

• New: Ticket conditions improvements. Now, you can add multiple AND and OR conditions in custom fields in email notifications, Assign agent rules, SLA, etc.

V 3.0.2 (16/01/2023)

• Fix: SLA report added

V 3.0.1 (23/11/2022)

• Fix: License activation error

V 2.1.2 (04/03/2021)

• Fix: Sending "SLA out of emails" late

V 2.1.1 (28/12/2020)

• Fix: SLA does not stop when a ticket is closed

V 2.1.0 (11/08/2020)

• Fix: Sending multiple out of SLA emails
• Fix: SLA get reset every time

V 2.0.9 (03/07/2020)

• Fix: Email sending preference not implemented

V 2.0.8 (04/04/2020)

• Fix: SLA get reset after adding a note
• Fix: Performance improvements

V 2.0.7 (08/01/2020)

• Fix: License issue fixed

V 2.0.6 (18/11/2019)

• Tweak: Report added for out of sla tickets

V 2.0.5 (11/10/2019)

•  Fix: Fatal error while sending an email notifications

V 2.0.4 (09/10/2019)

• Tweak: Emails will get send in the background which will improve the loading speed

V 2.0.3 (12/06/2019)

• Fix: Conflict with EDD add-on

V 2.0.2 (06/06/2019)

• Tweak : Micro {sla} added
• Tweak : Filter tickets by sla in and sla out

V 2.0.1 (17/04/2019)

• Condition improvements. Now you can add conditions for all possible custom fields (text based and options based)

V 2.0.0 (04/04/2019)

• SupportCandy 2.0.0 compatibility
• Fix : SLA setting tab not working for French (France) language

V 1.0.3 (08/01/2019)

• Tweak : Out of sla emails
• Translation for Spanish(Spain), Spanish(Maxico), Spanish(Argentina), Italian(Italy), Japanes, Portuguese(Portugal), Brazilien Portuguese

V 1.0.2 (01/10/2018)

• Tweak : Translation for Dutch (Netherlands), Greek (Greece) added
• Fix : Licence issue fixed

V 1.0.1

• Tweak : Translation for French(France), German(Germany), Turkish(Turkey)
• Fix : Add default SLA for older tickets

V 1.0.0

• Initial Release