V 3.2.0 (21/11/2025)

• New: Added Archive Ticket compatibility

V 3.1.9 (09/10/2025)

• Fix: Translations not loading.

V 3.1.8 (08/10/2025)

• New: Removed hosted translations from the plugin to comply with WordPress standards. Existing translations have been moved to the WordPress language directory to prevent any language display issues for current users. Users are now responsible for managing translations via the standard WordPress system (the latest .pot file is included in each release).

V 3.1.7 (08/08/2025)

• New: Hooks added

V 3.1.6 (16/04/2025)

• Fix: DataTables library updated to the latest version

V 3.1.5 (14/11/2024)

• Fix: Values of conditional custom fields not clearing properly in the new ticket form

V 3.1.4 (03/07/2024)

• New: Support for the new custom field type, Woo Subscription added

V 3.1.3 (23/04/2024)

• New: Toggle button added for ticket widgets

V 3.1.2 (22/02/2024)

• Fix: Dashboard improvements and fixes
• Fix: License activation process improvements

V 3.1.1 (06/02/2024)

• New: Compatibility with dashboard feature added

V 3.1.0 (07/12/2023)

• Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

V 3.0.9 (25/09/2023)

• New: Action added to see all tickets of the usergroup in the open ticket
• Fix: Attachment links in notifications do not show for the attachment custom field

V 3.0.8 (10/07/2023)

• New: Log added for usergroup change
• Fix: Unable to delete usergroup

V 3.0.7 (18/05/2023)

• New: You now have the flexibility to customize the fields that will be compared during the ticket list search. This will improve the search speed.
• New: Agent Role setting UI improvements
• Fix: Hide usergroup widget for guests
• Fix: Vulnerability fix

• New: Ticket conditions improvements. Now, you can add multiple AND and OR conditions in custom fields in email notifications, Assign agent rules, SLA, etc.
• Fix: Security fixes

V 3.0.5 (27/03/2023)

• New: Show usergroup members and custom fields in usergroup widget

V 3.0.4 (02/03/2023)

• Fix: Ticket usergroups does not changes when a ticket raised by is changed

V 3.0.3 (23/11/2022)

• New: License activation error

V 3.0.2 (03/10/2022)

• New: Setting added "Auto assign usergroups to new tickets"
• New: Setting added "Allow customers to modify usergroups of tickets"
• New: Setting added "Auto-fill usergroups in the ticket form"
• New: Agent role capability "Modify usergrouops" added
• New: Customer if allowed, can set usergroups to the ticket or keep it private

V 2.1.0 (29/04/2021)

• Fix: Usergroup information popup not showing on frontend

V 2.0.9 (04/03/2021)

• Tweak: Now add custom fields in usergroups
• Tweak: Show usergroup members in raised by widget

V 2.0.8 (28/12/2020)

• Tweak: Setting to enable, all users within a usergroup should be able to close a ticket, regardless of who created it.

V 2.0.7 (11/08/2020)

• Fix: Compatibility with Export add-on version 2.0.7

V 2.0.6 (04/04/2020)

• Fix: Performance improvements

V 2.0.5 (08/01/2020)

• Tweak: Usergroup condition added in assign agent rules so that agent can be assigned depending on which user group it came from.
• Fix: License issue fixed

V 2.0.4 (18/11/2019)

• Tweak: Disable change category option for the user while creating a ticket

V 2.0.3 (09/10/2019)

• Fix: Usergroup category not selected when a ticket is created via email piping

V 2.0.2 (30/08/2019)

• Tweak : Show usergroups of a user in the ticket list.
• Language added: Hebrew, Romanian(Romania), Russian

V 2.0.1 (06/06/2019)

• Tweak : You can add extra email addresses and usergroups to a ticket. All the notifications will be sent to added extra users.

V 2.0.0 (04/04/2019)

• SupportCandy 2.0.0 compatibility

V 1.0.4 (08/01/2019)

• Translation for Spanish(Spain), Spanish(Maxico), Japanes, Portuguese(Portugal), Brazilien Portuguese, Spanish(Argentina)
• Fix : Emails are not sending to usergroup members

V 1.0.3 (01/10/2018)

• Tweak :  Translation for Greek (Greece), Italian (Italy) added
• Fix : Licence issue fixed

V 1.0.2

• Tweak : Translation for Dutch (Netherlands) added
• Fix : Search user does not working in setting.

V 1.0.1

• Tweak : Translation for French(France), German(Germany), Turkish(Turkey)
• Tweak : Set default category for usergroup

V 1.0.0

• Initial Release