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    You will find this setting at Dashboard -> Support -> Settings ->Ticket Statuses. Below are settings available:

    When plugin is activated, 4 status namely Open, Awaiting customer reply, Awaiting agent reply, Closed are added by default. This setting will allow you to manage ticket status i.e. you can add new status along with its text colour and background colour, edit or delete it as well as can sort it in your own order.

    in Settings