How can I add customers?
There is no way or no need to add customers manually in SupportCandy. Whenever a user creates a ticket then he will get automatically added to the customer list. Also, if you want to register users to your WordPress site as WordPress users when the user creates a ticket then please go to Dashboard > […]
Disable insert Macro
To remove the “Insert Macro” option, please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.
How can I add border and background color to threads?
Please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS. Please note, this will affect only the frontend, to change the CSS in the backend you need to use the “Simple Custom CSS and JS” plugin.
How can I hide search and filters?
Please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.
How can I hide the Logout button?
Please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.
How to upgrade from Version 2 to Version 3?
We have introduced an upgrading process to migrate from version 2 to version 3. Please note, test the upgrade process on the staging site then only go for the live site. Please follow the below steps:
Create a ticket for a customer
Agents can create a ticket on behalf of customers. Please see this video for more details.
REST API
For Rest API tutorial please follow this link.
Ticket URL not working
Please make sure you have followed the below steps :
Email piping creating a new ticket instead of a response
The user may be directly replying to the original email which he used while creating a ticket using email piping. He should reply to the ticket email notifications which are sent to him by our plugin. If they reply to the original email then the plugin does not get a ticket ID and hence the […]