How to increase email piping execution speed?

To achieve this you need to use the external cron method. You have to set cron in your hosting control panel. You can set up the external cron directly to the wp-cron.php file. Please see this article for more information. This will help you to set up an external cron. After that go to Support […]

Email piping connection not working

Please try to configure your email piping email in any email client like thunderbird, outlook, apple mail, etc. If it is successfully configured in the email client then please use the same details to configure email piping.

How to download the invoice?

You can download an invoice from My Account. Under My Orders click on the Generate Invoice link. Fill in all the information and click on the Save Billing Details & Generate Invoice button.

Install and activate add-ons

Before installation of add-ons, you need to install and activate the core plugin of SupportCandy from Click here to download and activate the core plugin. Install add-ons: Please follow the below steps to install add-ons: Activating Add-On License Keys: Add-ons purchased from this site need to be activated with a license key in order […]

Unable to update add-ons

Please make sure you have activated licenses in the setting. To check please go to Support > License and verify that the licenses are active. If you are already activated and still having issues please deactivate and reactivate licenses. After that, recheck the issue. 

How to install SupportCandy

Installing SupportCandy is like plug-and-play. There are two steps to install: Go to your site > Wp-admin > Dashboard > Plugins > Add New > Search SupportCandy > Download > Activate. Visit this link and download a zip file of SupportCandy. Go to Go to your site > Wp-admin > Dashboard > Plugins > Add […]

What is Agent Roles?

Agent Role is set of permissions an agent can have of this role. Administrator role in Agent Role does not mean it is WordPress website role, it is role having all permissions enabled for an agent.