Ticket URL not working

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1. Create a page for Support and use the shortcode

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   var recaptchaCallback = function() { var obj = jQuery('#wpsc_647d5fdfb1b8d'); grecaptcha.render(obj.attr("id"), { "sitekey" : "6Lf09XoUAAAAAC-F9DZMz7d3wn2v32b3lEtSYkda", "callback" : function(token) { obj.closest('form').find(".g-recaptcha-response").val(token); } }); } Sign In

   Forgot your password? Sign-in using one time password Create new ticket as guest

   /** * Submit default login form */ function wpsc_submit_login_form(el) { var dataform = new FormData(jQuery(el).closest('form')[0]); var username = dataform.get('username').trim(); var password = dataform.get('password').trim(); if (!username || !password) { alert(supportcandy.translations.req_fields_missing); return; } var token = dataform.get('g-recaptcha-response'); if (!token) { alert("Captcha not set!"); return; } wpsc_post_login_form(el, dataform); } /** * Submit login form */ function wpsc_post_login_form(el, dataform) { jQuery(el).text(supportcandy.translations.please_wait); jQuery.ajax({ url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false }).done(function (response) { if (response.success != 1) alert(supportcandy.translations.incorrect_login); }).fail(function (res) { alert(supportcandy.translations.something_wrong); }).always(function () { window.location.reload(); }); } /** * Custom login */ function wpsc_custom_login(el, url) { jQuery(el).text(supportcandy.translations.please_wait); window.location.href = url; } /** * Get default registration page */ function wpsc_get_default_registration() { jQuery('.auth-inner-container').html(supportcandy.loader_html); var data = { action: 'wpsc_get_default_registration' }; jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.auth-inner-container').html(response); }); } /** * Set default registration form */ function wpsc_set_default_registration(el) { var dataform = new FormData(jQuery(el).closest('form')[0]); var firstname = dataform.get('firstname').trim(); var lastname = dataform.get('lastname').trim(); var username = dataform.get('username').trim(); var email_address = dataform.get('email_address').trim(); var password = dataform.get('password').trim(); var confirm_password = dataform.get('confirm_password').trim(); var isUsername = dataform.get('is_username').trim(); if (!firstname || !lastname || !username || !email_address || !password || !confirm_password) { alert(supportcandy.translations.req_fields_missing); return; } if (!validateEmail(email_address)) { alert(supportcandy.translations.incorrect_email); return; } if (isUsername != 1) { alert(supportcandy.translations.unsername_unavailable); return; } if (password !== confirm_password) { alert(supportcandy.translations.incorrect_password); return; } var token = dataform.get('g-recaptcha-response'); if (!token) { alert("Captcha not set!"); return; } wpsc_authenticate_registration(el, dataform); } /** * Post registration form */ function wpsc_authenticate_registration(el, dataform) { jQuery('.auth-inner-container').html(supportcandy.loader_html); jQuery.ajax({ url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false }).done(function (res) { if (typeof(res) == "object") { alert(supportcandy.translations.something_wrong); wpsc_get_default_registration(); } else { jQuery('.auth-inner-container').html(res); } }).fail(function (res) { alert(supportcandy.translations.something_wrong); window.location.reload(); }); } /** * Register user */ function wpsc_confirm_registration(el) { jQuery('.auth-inner-container').html(supportcandy.loader_html); var dataform = new FormData(jQuery(el).closest('form')[0]); jQuery.ajax({ url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false }).done(function (res) { if (res.isSuccess == 1) { window.location.reload(); } else { alert(supportcandy.translations.something_wrong); wpsc_get_default_registration(); } }); } /** * Get guest otp login screen * * @return void */ function wpsc_get_guest_sign_in() { jQuery('.auth-inner-container').html(supportcandy.loader_html); var data = { action: 'wpsc_get_guest_sign_in' }; jQuery.post(supportcandy.ajax_url, data, function (res) { if (typeof(res) == "object") { alert(supportcandy.translations.something_wrong); window.location.reload(); } else { jQuery('.auth-inner-container').html(res); } }); } /** * Send login OTP * * @return void */ function wpsc_authenticate_guest_login(el) { var dataform = new FormData(jQuery(el).closest('form')[0]); var email_address = dataform.get('email_address').trim(); if ( ! email_address ) { alert(supportcandy.translations.req_fields_missing); return; } if (!validateEmail(email_address)) { alert(supportcandy.translations.incorrect_email); return; } jQuery(el).text(supportcandy.translations.please_wait); jQuery.ajax({ url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false }).done(function (res) { if (typeof(res) == "object") { alert(supportcandy.translations.something_wrong); wpsc_get_guest_sign_in(); } else { jQuery('.auth-inner-container').html(res); } }).fail(function (res) { alert(supportcandy.translations.something_wrong); window.location.reload(); }); } /** * Confirm guest login auth * * @return void */ function wpsc_confirm_guest_login(el) { jQuery('.auth-inner-container').html(supportcandy.loader_html); var dataform = new FormData(jQuery(el).closest('form')[0]); jQuery.ajax({ url: supportcandy.ajax_url, type: 'POST', data: dataform, processData: false, contentType: false }).done(function (res) { if (res.isSuccess == 1) { window.location.reload(); } else { alert(supportcandy.translations.something_wrong); wpsc_get_guest_sign_in(); } }); }
   /** * Get ticket list */ function wpsc_get_ticket_list(is_humbargar = false) { supportcandy.current_section = 'ticket-list'; if (is_humbargar) wpsc_toggle_humbargar(); if (wpsc_is_description_text()) { if ( !confirm(supportcandy.translations.warning_message)){ return; } else { var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); if (is_tinymce && tinymce.get('description')) { var description = tinyMCE.get('description').setContent(''); } else { var description = jQuery('#description').val(''); } ticket_id = jQuery('#wpsc-current-ticket').val(); wpsc_clear_saved_draft_reply( ticket_id ); } } var id = supportcandy.current_ticket_id; if (id) { delete supportcandy.current_ticket_id; wpsc_get_individual_ticket(id); return; } // set flag to differenciate between ticket list and individual ticket supportcandy.ticketListIsIndividual = false; jQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active'); jQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active'); jQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list); // set url var url = new URL(window.location.href); var search_params = url.searchParams; search_params.set('wpsc-section', 'ticket-list'); search_params.delete('ticket-id'); url.search = search_params.toString(); window.history.replaceState({}, null, url.toString()); jQuery('.wpsc-body').html(supportcandy.loader_html); var data = { action: 'wpsc_get_ticket_list', _ajax_nonce: supportcandy.nonce }; search_params.forEach(function(value, key) { data[key] = value; }); if (typeof supportcandy.ticketList != 'undefined' && typeof supportcandy.ticketList.filters != 'undefined') { data.filters = supportcandy.ticketList.filters; } jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.wpsc-body').html(response); wpsc_reset_responsive_style(); }); } /** * Get individual ticket */ function wpsc_get_individual_ticket(id) { jQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active'); jQuery('.wpsc-tickets-nav.ticket-list, .wpsc-humbargar-menu-item.ticket-list').addClass('active'); jQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.ticket_list); // set url var url = new URL(window.location.href); var search_params = url.searchParams; search_params.set('wpsc-section', 'ticket-list'); search_params.set('ticket-id', id); url.search = search_params.toString(); window.history.replaceState({}, null, url.toString()); jQuery('.wpsc-body').html(supportcandy.loader_html); // set flag to differenciate between ticket list and individual ticket supportcandy.ticketListIsIndividual = true; var data = { action: 'wpsc_get_individual_ticket', ticket_id: id, }; search_params.forEach(function(value, key) { data[key] = value; }); jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.wpsc-body').html(response); wpsc_reset_responsive_style(); }); } /** * Get create ticket form */ function wpsc_get_ticket_form(is_humbargar = false) { supportcandy.current_section = 'new-ticket'; if (is_humbargar) wpsc_toggle_humbargar(); if (wpsc_is_description_text()) { if ( confirm(supportcandy.translations.warning_message)){ current_ticket = jQuery('#wpsc-current-ticket').val(); wpsc_clear_saved_draft_reply( current_ticket ); } else{ return; } } jQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active'); jQuery('.wpsc-tickets-nav.new-ticket, .wpsc-humbargar-menu-item.new-ticket').addClass('active'); jQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.new_ticket); // set url var url = new URL(window.location.href); var search_params = url.searchParams; search_params.set('wpsc-section', 'new-ticket'); search_params.delete('ticket-id'); url.search = search_params.toString(); window.history.replaceState({}, null, url.toString()); jQuery('.wpsc-body').html(supportcandy.loader_html); var data = { action: 'wpsc_get_ticket_form', _ajax_nonce: supportcandy.nonce }; search_params.forEach(function(value, key) { data[key] = value; }); jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.wpsc-body').html(response); wpsc_reset_responsive_style(); }); } /** * Get agent settings */ function wpsc_get_user_profile(is_humbargar = false) { supportcandy.current_section = 'my-profile'; if (is_humbargar) wpsc_toggle_humbargar(); jQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active'); jQuery('.wpsc-tickets-nav.my-profile, .wpsc-humbargar-menu-item.my-profile').addClass('active'); jQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.my_profile); // set url var url = new URL(window.location.href); var search_params = url.searchParams; search_params.set('wpsc-section', 'my-profile'); search_params.delete('ticket-id'); url.search = search_params.toString(); window.history.replaceState({}, null, url.toString()); jQuery('.wpsc-body').html(supportcandy.loader_html); var data = { action: 'wpsc_get_user_profile' }; search_params.forEach(function(value, key) { data[key] = value; }); jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.wpsc-body').html(response); wpsc_reset_responsive_style(); }); } /** * Get agent settings */ function wpsc_get_agent_profile(is_humbargar = false) { supportcandy.current_section = 'agent-profile'; if (is_humbargar) wpsc_toggle_humbargar(); jQuery('.wpsc-tickets-nav, .wpsc-humbargar-menu-item').removeClass('active'); jQuery('.wpsc-tickets-nav.agent-profile, .wpsc-humbargar-menu-item.agent-profile').addClass('active'); jQuery('.wpsc-humbargar-title').html(supportcandy.humbargar_titles.agent_profile); // set url var url = new URL(window.location.href); var search_params = url.searchParams; search_params.set('wpsc-section', 'agent-profile'); search_params.delete('ticket-id'); url.search = search_params.toString(); window.history.replaceState({}, null, url.toString()); jQuery('.wpsc-body').html(supportcandy.loader_html); var data = { action: 'wpsc_get_agent_profile' }; search_params.forEach(function(value, key) { data[key] = value; }); jQuery.post(supportcandy.ajax_url, data, function (response) { jQuery('.wpsc-body').html(response); wpsc_reset_responsive_style(); jQuery('.wpsc-ap-nav.general').trigger('click'); }); } /** * Get create ticket as guest */ function wpsc_get_guest_ticket_form() { jQuery('.wpsc-shortcode-container').html('
   '); wpsc_get_ticket_form(); } on it.(Ignore if you created the page)
2. Then go to Support > Settings > General > Support Page and select the page you have created in the first step.
3. Go to the Dashboard > Support > Settings > General Settings > Page Settings > Ticket URL page > Select Support Page.