The most reliable customer support plugin and ticket system for WordPress

Meet the #1 customer support plugin for WordPress. We aim to keep the plugin simple, safe, and feature-rich through continuous improvement and innovation.

The ultimate solution for all your customer support needs

With over 10,000 active installations and an outstanding average rating of 4.8 out of 5 stars, it’s clear why we confidently claim to be the leading Customer Support Plugin for WordPress. Our unparalleled success sets us apart from the competition and demonstrates our commitment to providing exceptional customer service to our valued users.

10,000+

Active Installations

4.8 / 5 Stars

Average Rating

2,00,000+

Downloads

Who should use SupportCandy?

SupportCandy is developed with keeping you in mind. Here are a few but not limited examples of areas of use for SupportCandy.

Online Store Customer Support
LMS Customer Support
Membership Websites
Digital Agencies‚Äč
Service Providers
Software Lifecycle Management
Task Management
Service Request Management
IT Ticket System

Real free features, no misleading

Our core free plugin hosted on WordPress Plugins Directory has everything your need for a fully functional customer support system, with no missing pieces.

Truly self-hosted, without any restriction

Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.

More information, more flexibility

SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:

  1. Ticket fields – Add custom fields for a ticket that are visible to the customer.
  2. Agentonly fields – Special custom fields for tickets only agents can set for internal use.
  3. Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.

Keep others in a loop using private notes

Your team can submit private notes within tickets that are only accessible to support agents.

Advanced ticket filtering

Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.

Real-time email notifications

SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.

REST API

Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.

Simple, straight forward pricing.

We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.
Yearly
Lifetime

Personal

$ 79 Billed yearly, until cancelled
  • 1 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 149 Billed yearly, until cancelled
  • 5 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 299 Billed yearly, until cancelled
  • 20 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Personal

$ 199
  • 1 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 399
  • 5 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 799
  • 20 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included