With over 10,000 active installations and an outstanding average rating of 4.8 out of 5 stars, it’s clear why we confidently claim to be the leading Customer Support Plugin for WordPress. Our unparalleled success sets us apart from the competition and demonstrates our commitment to providing exceptional customer service to our valued users.
SupportCandy is developed with keeping you in mind. Here are a few but not limited examples of areas of use for SupportCandy.
Our core free plugin hosted on WordPress Plugins Directory has everything your need for a fully functional customer support system, with no missing pieces.
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
Your team can submit private notes within tickets that are only accessible to support agents.
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.