Reliable customer support need reliable tool
Meet the #1 customer support plugin for WordPress. We aim to keep the plugin simple, safe, and feature-rich through continuous improvement and innovation.
Why SupportCandy?
More than 10,000+ active installations with an average rating of 4.8/5 stars are enough to help you understand why we proudly call ourselves the #1 Customer Support Plugin for WordPress by a far margin.
10,000+
Active Installations
4.8 / 5 Stars
Average Rating
2,00,000+
Downloads
Who should use SupportCandy?
SupportCandy is developed with keeping you in mind. Here are a few but not limited examples of areas of use for SupportCandy.
Real free features, no misleading
Our core free plugin hosted on WordPress Plugins Directory has everything your need for a fully functional customer support system, with no missing pieces.
Truly self-hosted, without any restriction
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
More information, more flexibility
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
- Ticket fields – Add custom fields for a ticket that are visible to the customer.
- Agentonly fields – Special custom fields for tickets only agents can set for internal use.
- Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.
Keep others in a loop using private notes
Your team can submit private notes within tickets that are only accessible to support agents.
Advanced ticket filtering
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
Real-time email notifications
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
REST API
Connect your applications using our highly secure and industry-standard REST APIs.
Simple, straight forward pricing.
We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.
Personal
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1 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
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All Extensions Included
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All Integrations Included
Professional
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5 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
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All Extensions Included
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All Integrations Included
Agency
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20 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
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All Extensions Included
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All Integrations Included