WordPress is an amazing platform to create websites, and running and scaling businesses and customer support is one of the biggest aspects that become very easy with WordPress. You may have used many plugins for this, but some are too complex, some are too costly, some have customization limitations, some have performance issues and some may have compatibility concerns. And thus, ending all these concerns, we bring you the best customer support plugin and the finest ticket system for WordPress — SupportCandy WordPress Plugin.
At SupportCandy, we are passionate about transforming your customer support experience on WordPress such that they become super loyal to you. Our innovative plugin is specifically designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress, and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
Your team can submit private notes within tickets that are only accessible to support agents.
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.
Support Candy is for every industry that has customer support as one of its services, it includes both B2C industries like Education and E-Learning, Travel and Hospitality, Healthcare and Wellness, e-commerce stores, etc. and the B2B industries like service providers, marketing, advertising, media, publication, software, technology and many more.
The most powerful reason to choose Support Candy is that it has solved all the challenges that other customer support plugins face. The challenges like plugin incompatibility, not being easy to use, costly, and performance issues. All these are the core strengths of Support Candy.
This plugin helps the customers by providing them with options to contact the company and get support from them, through various methods.
WordPress support ticket plugins offer centralized ticket management, customer communication, ticket categorization, and assignment. They track ticket status, provide automated notifications, integrate with knowledge bases, and offer analytics. These plugins streamline customer support processes and enhance efficiency in handling inquiries and resolving issues.
Not at all. Support Candy requires no coding skills or understanding of technicalities. You can use it just with a bit of practice.
Support Candy is the best support ticket system for WordPress as it offers a user-friendly interface, seamless integration, customizable ticket forms, efficient management, robust analytics, multi-channel support, automation, knowledge base integration, and responsive customer support for a streamlined experience, making customer support easy as a cake.