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Numbers does not lie…!
We are the most loved ticket system on WordPress!
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Average Rating
0
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Active Installations
1000
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Downloads
Our free core product has everything you need to start complete helpdesk system on your website!
- Unlimited Tickets
There is no limit to number of tickets your customer can create.
- Unlimited Agents
You can create Unlimited Agents to divide your workload of replying tickets.
- Custom Fields
12+ custom fields types will make it easier to collect information from your ticket form.
- Guest Tickets
Your visitors can create ticket without having user account on your site.
- Private Notes
Your agents can insert internal notes for himself or other agents within a ticket. These notes are not visible to the customer.
- Advanced Ticket Filter
Your agents and customers can filter tickets either by text search or by custom fields. They can also save the filter for future use and save time of applying frequent filters again and again.
- Email Notifications
You can set countless email notification templates for any event with custom text, dynamic text replacement macros, custom recipients, conditions to match, etc.
- Agentonly Fields
You can create custom fields for ticket which can be set or viewed by only agents.
- Agent Roles
Create roles for your support staff with settings which ticket they can read, what actions they can take for which tickets, etc.
- Ajax Functionality
100% ajax functionality allows it work faster and saves you time of reloading whole page every time for every action.
- Multisite Ready
Works well on multi-site network without any issues.
- Translation Ready
You can translate this in any language. WPML compatibility allows you to use multiple languages on same site.
Additional functionality, affordable prices!
Enhance your experience by purchasing a Bundle or individual add-ons.
STARTER
$ 49
99
Billed yearly, until cancelled -
Everything in Free Pass
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Assign Agent Rules
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Agentgroups / Teams
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Print Ticket
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Private Credentials
ECONOM
$ 79
99
Billed yearly, until cancelled -
Everything in Starter Bundle
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FAQ Integrations
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Knowledgebase Intergrations
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Time Tracking
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Schedule Tickets
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Satisfaction Survey
STANDARD
$ 99
99
Billed yearly, until cancelled -
Everything in Econom Bundle
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Email Piping
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Service Level Agreements (SLA)
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Usergroups
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Advanced Reports
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WooCommerce Integration
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Easy Digital Downloads Integration
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Gravity Forms Integration
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All Future Add-ons
Popular
Can I purchase individual Add-ons?
Absolutely. If you don’t see a bundle that fits your needs, or perhaps you’d like to add specific functionality to your business, purchase individual add-ons that meet your needs.
Do I have to purchase add-ons?
No. Add-ons are entirely optional but do help to dramatically extend the functionality of your Help-Desk.
See what our customers say about us!
I’m using this plugin as a IT ticket system for my client’s problems. it’s really easy and understandable interface. Everything works great, expecially report system is awesome. Its also easy to install, just took 10 mins.
Support members are kind and answering qucikly. Thank you!
I am using this for a while and it is amazing in all aspects. Author is updating the features frequently and it is easy to do customization as per your requirement.
Extremely impressed with this product. With users not able to walk into our IT office anymore, this plugin and the bundled add-ins are literally a life-saver by allowing us to provide support remotely. A few issues and bugs we discovered along the way but their staff is super helpful and we got things fixed fast. It is an amazing system.
We’re using the basic support candy plugin and the email piping add-on on multiple sites. One of these sites has actual paying customers and this is our primary support mechanism. We particularly appreciate the support that we get from SC. They really seem to take bug reports more seriously than many of the vendors we’ve dealt with.
We’ve been running this plugin on our main site for a few weeks now. Evaluated a lot of alternatives before settling on SupportCandy. Great features out of the box and a very reasonable business model to add functionality as needed.
I played with other stand alone helpdesk software, and looked at other WP plugins. I chose this because it seemed to suit my needs. I started out as just wanting a trouble ticket system. I purchased the addons because I needed Email Piping. I ended up using most of the addons. I had a problem early on caused by another plugin. I opened a ticket and got a pretty quick response. I am now using most of the plugins from the addon package. Great stuff.