The most reliable customer support plugin and ticket system for WordPress

Make your customers super loyal with amazing customer support and experience with SupportCandy WordPress Plugin.

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SupportCandy WordPress Plugin: Just another plugin or something more?

WordPress is an amazing platform to create websites, and running and scaling businesses and customer support is one of the biggest aspects that become very easy with WordPress. You may have used many plugins for this, but some are too complex, some are too costly, some have customization limitations, some have performance issues and some may have compatibility concerns. And thus, ending all these concerns, we bring you the best customer support plugin and the finest ticket system for WordPress — SupportCandy WordPress Plugin.

10,000+

Active Installations

4.9 / 5 Stars

Average Rating

290,000

Downloads

SupportCandy: The only customer support Plugin you need

At SupportCandy, we are passionate about transforming your customer support experience on WordPress such that they become super loyal to you. Our innovative plugin is specifically designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress, and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.

Features we at SupportCandy offer you

We have customized some of the best features covering various aspects like the WordPress ticketing system plugin, ticket filtering, and more that will help you build meaningful, long-term bonds making them more loyal to you. Let us look into each of these briefly.

Truly self-hosted, without any restriction

Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.

More information, more flexibility

SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:

  1. Ticket fields – Add custom fields for a ticket that are visible to the customer.
  2. Agentonly fields – Special custom fields for tickets only agents can set for internal use.
  3. Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.

Keep others in a loop using private notes

Your team can submit private notes within tickets that are only accessible to support agents.

Advanced ticket filtering

Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.

Real-time email notifications

SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.

REST API

Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.

Industries That Use SupportCandy Plugin

At SupportCandy, we wanted to serve every industry in the online business world that uses WordPress, and so we do. We have users from almost every industry, and here is the list of a few industries we specialize in.

E-commerce
Software and Technology
Service Providers
Education and E-Learning
Travel and Hospitality
Healthcare and Wellness
Media and Publishing
Non-profit Organizations
IT Ticket System

Why Choose Us?

These 6 amazing features along with many smaller ones, give our SupportCandy Plugin, a competitive advantage over all other WordPress Plugins in the market.

Simple, straight forward pricing.

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
Yearly
Lifetime

Personal

$ 79 Billed yearly, until cancelled
  • 1 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 149 Billed yearly, until cancelled
  • 5 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 299 Billed yearly, until cancelled
  • 20 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Personal

$ 249
  • 1 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 499
  • 5 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 999
  • 20 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included

Frequently Asked Questions

Pre-Sale Questions

  • Who Should Use Supportcandy?

    Supportcandy is for every industry that has customer support as one of its services, it includes both B2C industries like Education and E-Learning, Travel and Hospitality, Healthcare and Wellness, e-commerce stores, etc. and the B2B industries like service providers, marketing, advertising, media, publication, software, technology and many more.

  • Why choose Supportcandy for the WordPress support ticket plugin?

    The most powerful reason to choose Supportcandy is that it has solved all the challenges that other customer support plugins face. The challenges like plugin incompatibility, not being easy to use, costly, and performance issues. All these are the core strengths of Supportcandy. 

  • What is the support plugin for WordPress?

    This plugin helps the customers by providing them with options to contact the company and get support from them, through various methods.

  • What are the uses of the WordPress support ticket plugin?

    WordPress support ticket plugins offer centralized ticket management, customer communication, ticket categorization, and assignment. They track ticket status, provide automated notifications, integrate with knowledge bases, and offer analytics. These plugins streamline customer support processes and enhance efficiency in handling inquiries and resolving issues. 

  • Do I need coding skills to use Supportcandy?

    Not at all. Supportcandy requires no coding skills or understanding of technicalities. You can use it just with a bit of practice. 

  • Why is Supportcandy the best support ticket system for WordPress?

    Supportcandy is the best support ticket system for WordPress as it offers a user-friendly interface, seamless integration, customizable ticket forms, efficient management, robust analytics, multi-channel support, automation, knowledge base integration, and responsive customer support for a streamlined experience, making customer support easy as a cake. 

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