Terms & Conditions

By accessing and utilizing our free or premium products, you are deemed to have read and agreed to the terms and conditions outlined below.

1. Plugin Licensing

SupportCandy and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

2. Warranty

Plugins sold and distributed by PSM Web Solutions PVT LTD are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Since WordPress functions correctly on a clean install of itself, SupportCandy is guaranteed to function on a clean install of the minimum, stable, and required version of WordPress for SupportCandy and extensions. Because the number and variety of plugins are vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes, or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. Furthermore, we assume no responsibility for any data loss as a result of installing or using SupportCandy. We may provide support at our discretion if conflicts occur with third-party software.

3. Support

PSM Web Solutions PVT LTD sells and distributes SupportCandy and other plugins “as is” and with no implied meaning that they will function exactly as you would like or that they will be compatible with all third-party components and plugins.

Support for plugins sold and distributed by PSM Web Solutions PVT LTD is only available for those with an active, paid extension license. Support for premium extension will be provided to email which you have used while purchase. 

Support and updates are granted for one year after the original purchase based on your purchased license. After one year, the purchaser must renew their license to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided as long as the subscription remains active. Those who purchased lifetime licenses will receive support and updates for the product’s lifetime.

Support and updates for SupportCandy are provided as long as SupportCandy is actively in development. Should any one of the following occur, PSM Web Solutions PVT LTD will no longer be responsible for providing support for SupportCandy:

  • SupportCandy is no longer actively developed as a viable product under PSm Web Solutions PVT LTD
  • SupportCandy or the parent company is purchased or bought out by another company.
  • WordPress is no longer actively developed.

Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent or within a timeframe that the inquirer is completely satisfied.

4. Automatic Updates

Automatic updates are available to license holders with an active and valid subscription and license key. Automatic updates are available for SupportCandy and all other installed SupportCandy extensions. Automatic updates are available as long as the license key generated from the purchase is valid and active.

5. License Usage

SupportCandy grants each customer one or more non-transferable license(s) to use the software for internal use, as defined by the terms set in the customer’s chosen license package.

Where the license package allows the software to be used on multiple sites, the customer/license-holder may not sell the originally purchased license key provided by PSM Web Solutions PVT LTD to other license users (such as clients) for commercial benefit. Additionally, the customer may not sublicense any rights to distribute the software or license key to any person or entity. SupportCandy will only provide support services to the original customer/license-holder with a legitimate license key and consider any other uses of this license key for fraudulent support queries.

6. Plugin Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. In addition, your license key is available in your account area, along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.

Should you not receive an email containing your information, you can contact us at https://supportcandy.net/create-new-ticket/ to request your purchase information.

Access to re-download purchased files will be granted if your license key is valid. If a license key expires, download access to the associated files will be discontinued until the license key is renewed.

7. Ownership

All plugins are the property of PSM Web Solutions PVT LTD. Therefore, claiming our products’ intellectual or exclusive ownership rights is strictly prohibited.

Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages or losses that occur due to the use or inability to use our plugins.

8. Website & Plugin Content

All content found on this site and throughout the plugin, including images, documentation, support queries, and any other information, is the property of PSM Web Solutions PVT LTD and may not be redistributed without permission or consent.

9. Price Changes

PSM Web Solutions PVT LTD reserves the right to modify, change, cancel, or upgrade a plugin subscription and license key without prior notice or consent. In addition, prices of all products are subject to change without prior notice or consent.

10. Subscriptions Renewal

SupportCandy extensions are sold yearly and lifetime basis. For yearly subscriptions, license keys will expire after the completion of 1 year of the purchase date. You will receive an email notification one month before the renewal date to remind you to renew your license key. You do not need to do anything if an automatic payment subscription is set. Payment will be deducted automatically from the payment method you opted for. If you want to cancel your subscription for automatic payments, you can contact us before it gets renewed. For manual renewals, you must renew your licenses by clicking a renewal link we sent in a reminder email or by logging in to your account on our website.

11. Refund Policy

Please click on the below link to read our refund policy.


12. Email

PSM Web Solutions PVT LTD may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to SupportCandy updates, promotions, SupportCandy extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

13. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

14. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.