1. Plugin Licensing
SupportCandy and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Plugins sold and distributed by PSM Web Solutions PVT LTD are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, SupportCandy is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for SupportCandy and extensions. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using SupportCandy. Should conflicts occur with third-party software, we may provide support at our discretion.
PSM Web Solutions PVT LTD sells and distributes SupportCandy and other plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for plugins sold and distributed by PSM Web Solutions PVT LTD is only available for those who have an active, paid extension license.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. For those who purchased lifetime licenses, will receive support and updates for lifetime of the product.
Support and updates for SupportCandy are provided as long as SupportCandy is actively in development. Should any one of the following occur, PSM Web Solutions PVT LTD will no longer be responsible for providing support for SupportCandy:
- SupportCandy is no longer actively developed as a viable product under PSm Web Solutions PVT LTD
- SupportCandy or the parent company is purchased or bought out by another company.
- WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
4. Automatic Updates
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for SupportCandy and all other installed SupportCandy extensions. Automatic updates are available as long as the license key generated from the purchase is valid and active.
5. License Usage
SupportCandy grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites the customer/license-holder may not sell the originally purchased license key provided by PSM Web Solutions PVT LTD, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. SupportCandy will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
6. Plugin Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through https://supportcandy.net/support/ to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
All plugins are property of PSM Web Solutions PVT LTD. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
8. Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of PSM Web Solutions PVT LTD and may not be redistributed without permission or consent.
9. Price Changes
PSM Web Solutions PVT LTD reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
10. Subscriptions Renewal
SupportCandy extensions are sold yearly and lifetime basis. For yearly subscriptions, license keys will expire after completion of 1 year of purchase date. You will receive an email notification 1 month before the renewal date to remind you to renew your license key. If an automatic payment subscription is set, you do not need to do anything on your end, payment will be deducted automatically from the payment method you opted for. In case you want to cancel your subscription for automatic payments, you can contact us before it gets renewed. For manual renewals, you must renew your licenses by clicking a renewal link we sent in reminder email or by login to your account on our website.
Please note, if the license key is expired, premium add-ons will not work until you renew your license key.
11. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
Eligibility conditions for a refund request:
- You are within the first 30 days of the original purchase of the plugin.
- We cannot grant refunds after the first 30 days of the original purchase.
- We cannot grant refunds on renewal payments.
- You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
- You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
- If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.
- You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you.
- Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
- You agree to deactivate and uninstall the plugin from your site if a refund is granted.
- Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
PSM Web Solutions PVT LTD may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to SupportCandy updates, promotions, SupportCandy extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
13. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.