Think productivity, save time!
Supercharge your ticket system with our premium extensions available as add-ons so that you install them only if needed.
Email Piping (Channel)
Allows customers and agents to create and reply to tickets directly from their email inboxes.
Assign agent rules
Conditionally assign agents to new tickets automatically using set rules and workload.
Service Level Agreements (SLA)
You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.
Usergroups (Company)
You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.
Agentgroups (Team)
You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.
Satisfaction Survey
Collect customer feedback and rating for each ticket. This helps you understand how your team performs.
Timer (Time tracking)
Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.
Private Credentials
Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.
Schedule Tickets
Automatically create periodic tickets by setting recurring time and information.
Canned Reply
Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.
Automatic close tickets
Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.
Reports
Measure and improve the efficiency of your support using our advanced reporting.
Export Tickets
Export tickets in CSV format as per the current filter from the ticket list page.
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Personal
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1 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
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All Extensions Included
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All Integrations Included
Professional
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5 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
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All Extensions Included
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All Integrations Included
Agency
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20 Domain License
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1 Year Plugin Updates
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1 Year Priority Support
-
All Extensions Included
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All Integrations Included