Menu
Supercharge your ticket system with our premium extensions available as add-ons so that you install them only if needed.
Allows customers and agents to create and reply to tickets directly from their email inboxes.
Conditionally assign agents to new tickets automatically using set rules and workload.
You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.
You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.
You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.
Collect customer feedback and rating for each ticket. This helps you understand how your team performs.
Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.
Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.
Automatically create periodic tickets by setting recurring time and information.
Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.
Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.
Measure and improve the efficiency of your support using our advanced reporting.
Export tickets in CSV format as per the current filter from the ticket list page.
To better assist you with any additional questions you may have about this product, we kindly ask that you create a ticket. Rest assured, our team is committed to providing a prompt response within 24 hours, if not sooner.