Agentgroups (Teams)

You can create groups of agents to whom you can assign tickets to just like individual agents.

As the name suggests, you can create groups of agents to whom you can assign tickets, just like individual agents.

How does it work?

  • You set up agentgroups and make some of them supervisors of the group.
  • Then, tickets can be assigned to the agent group, like any other agent.
  • The group supervisor can see and manage all the tickets assigned to the group.
  • Assign agents can be filtered using agentgroups.
  • If the supervisor has to assign the ticket to other, he should keep it assigned to the group. Otherwise, he will lose access to the ticket.

Screenshots

3.0.5

Current Version

5.6

Minimum WordPress Version

7.4

Minimum PHP Version

Simple, straight forward pricing.

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
Yearly
Lifetime

Personal

$ 79 Billed yearly, until cancelled
  • 1 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 149 Billed yearly, until cancelled
  • 5 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 299 Billed yearly, until cancelled
  • 20 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Personal

$ 249
  • 1 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 499
  • 5 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 999
  • 20 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included