SupportCandy, a robust customer support system, empowers users with an advanced webhook feature designed to enhance notification capabilities. Webhooks in SupportCandy act as outbound triggers, dispatching HTTP requests to specified URLs whenever predefined events occur within the system.
These webhook functionalities cover a spectrum of actions, ensuring that users stay in the loop for pivotal moments in their support operations. Whether it’s the creation of a new ticket, a change in ticket status, assignment of tickets to specific agents, closure of tickets, or responses to customer inquiries – SupportCandy’s webhooks provide a versatile mechanism for real-time updates.
This seamless integration of webhooks into SupportCandy’s framework allows users to tailor their notification system according to their specific needs. By leveraging webhooks, organizations can create a dynamic and responsive support environment, fostering efficient communication and streamlined workflows. Stay connected, stay informed, and take control of your customer support experience with SupportCandy’s powerful webhook feature.
Available Triggers
- Create Ticket
- Change Status
- Change Assignee
- Close Ticket
- Reply to Ticket
- Submit Private Note
- Change Ticket Subject
- Change Ticket Category
- Change Ticket Priority
- Change Ticket fields
- Change Agentonly Fields
- Out of SLA