AI Chatbot

Never miss a customer question. Our 24/7 AI Agent uses your knowledge base to resolve inquiries instantly, seamlessly escalating unknown issues to support tickets.

Documentation

The AI Chatbot enables automated responses to customer queries, reducing agent workload and improving response time. It stores all conversations as sessions, allowing you to review chats, track user satisfaction, and analyze performance. You can easily monitor how the chatbot is interacting with users and identify areas for improvement. This helps deliver a better and faster support experience.

Key Features & Capabilities

  • AI Training (RAG): Answers queries using your specific knowledge base, documentation, and data sources for precise, tailored responses.
  • Seamless Escalation: If a user asks about an unknown topic or requires human intervention, the chatbot automatically creates a support ticket to hand off the issue smoothly.
  • Session Tracking: Stores all conversations as individual sessions, making it easy to review chat histories and analyze user interactions.
  • Performance Analytics: Monitor user satisfaction, track bot performance, and continuously optimize the support experience.

Prerequisites

Requires an AI provider setup with a valid API key to enable chatbot functionality. You also have to train the chatbot using your own data (RAG) to deliver more accurate and context-aware responses.

Frontend Chatbot Widget

The Frontend Chatbot Widget allows website visitors to interact with your AI assistant in real time.

Visitors can:

  • Start a conversation instantly using the floating chatbot launcher
  • Get real-time AI-powered responses based on your trained data (RAG)
  • Navigate easily with a simple and user-friendly chat interface
  • Automatically create a support ticket if the query is not resolved
  • Experience a customized widget design that matches your website

This widget helps deliver accurate answers using your backend training data, improve customer engagement, and ensure no query goes unanswered.

Chat Sessions List Page

The Chat Sessions List page displays all chatbot conversations in a structured table format.

You can:

  • View all chatbot sessions with subject, status, and reaction
  • Filter sessions by status and customer feedback
  • Check last activity for each session
  • Total AI token usage for the session.
  • Open any session to view full conversation details

This page helps you quickly analyze chatbot performance and track user interactions.

Single Session (Chat) Details Page

The Single Session Details page shows complete information about a selected chatbot conversation.

You can:

  • View full chat between customer and AI chatbot
  • Check session details like status, reaction, total messages, and tokens used
  • Understand customer queries and chatbot responses
  • Identify issues based on user feedback

This page helps you deeply analyze individual conversations and improve chatbot accuracy.

Chatbot Reports

The Chatbot Reports section helps you understand how your AI assistant is performing and how users interact with it.

You can:

  • Track Chat Sessions Trend to understand usage patterns and growth over time
  • View Reaction Summary to measure user satisfaction (Happy vs Unhappy)
  • Analyze the Session Outcome Funnel to see how conversations end (Resolved, Handoff, Abandoned, Closed, Inactive)
  • Monitor Ticket Escalation Rate to know how many chats turn into support tickets

These insights help you improve chatbot performance, increase resolution rates, and reduce manual support workload.

Simple, straight forward pricing.

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience

Refund Policy

Yearly
Lifetime

Personal

$79
$ 39
50
Billed yearly, until cancelled
  • 1 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now

Professional

$149
$ 74
50
Billed yearly, until cancelled
  • 5 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now
Popular

Agency

$299
$ 149
50
Billed yearly, until cancelled
  • 20 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now

Personal

$249
$ 124
50
  • 1 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now

Professional

$499
$ 249
50
  • 5 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now
Popular

Agency

$999
$ 499
50
  • 20 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Buy Now

Frequently Asked Questions

AI Assistant

  • Is AI Assistant available in the free version?

    Yes, AI Assistant is a Free feature and is included in SupportCandy.

  • What features are included in AI Assistant?

    AI Assistant includes Context-Aware Auto-Drafts, Secure AI Training (RAG), Ticket Summary and Polish Reply, helping agents quickly understand tickets and improve response quality. 

    It also includes an AI Chatbot Widget for real-time customer interaction and Chatbot Reports to track performance, user satisfaction, and ticket escalation.

  • Which AI providers are supported?

    AI Assistant supports popular providers like OpenAI and Google Gemini. You can choose the provider based on your preference and API access. 

  • Can administrators control AI behavior?

    Yes, admins can define custom prompt instructions in settings to control tone, style, and response format based on their support guidelines. 

  • How does AI Assistant generate accurate responses?

    AI Assistant uses the full ticket conversation history to understand context and generate more relevant summaries and replies. 

  • Is there any usage limit for AI features?

    AI usage depends on your selected provider and their pricing/model limits. The plugin itself does not enforce strict limits but relies on your API plan.