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As the name suggests, you can set it to close tickets after x days of inactivity automatically.

How does it work?

  • Administrator sets after how many days of inactivity the ticket should be closed, which statuses of the ticket it should consider for it, etc.
  • The administrator can also set multiple warning email notifications that will be sent to the customer before x days of closing the ticket.
  • The customer receives warning emails as per the set number of days before closing the ticket automatically.
  • If customers do not respond even after warning emails, the ticket gets closed after a set number of days of inactivity.

Screenshots

SupportCandy – Automatic Close Tickets

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version

3.0.2

Minimum WordPress Version

5.6

Minimum PHP Version

7.4

Questions?

Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.