As the name suggests, you can set it to close tickets after x days of inactivity automatically.
How does it work?
- Administrator sets after how many days of inactivity the ticket should be closed, which statuses of the ticket it should consider for it, etc.
- The administrator can also set multiple warning email notifications that will be sent to the customer before x days of closing the ticket.
- The customer receives warning emails as per the set number of days before closing the ticket automatically.
- If customers do not respond even after warning emails, the ticket gets closed after a set number of days of inactivity.