FAQs are important part of any help-desk. This add-on will integrate popular FAQ plugins available for WordPress. Below is list of available integrations and still counting –
These add-ons integrated with SupportCandy so that agents can use FAQs while replying to tickets. They can insert either FAQ link or FAQ contents to reply description just like macros or canned replies (See below video):
Additionally, it adds FAQ suggestion tag in macros. It compares subject words with FAQ tags and suggest top 3 matched results where it has been used. You can use this while replying to ticket, in email notification etc. Specially when you use it in create ticket email notification to customer, he will see suggestions as soon as he create a ticket and might get answered before you answer.
Please Note: For support and issues related to FAQ plugins we integrate, you need to contact to developers of that plugin. It is just integration and we are not responsible for any issues related to original plugin. You can ask support for features shown above that is part of this add-on.
Click here to view the changelog.