Knowledgebase or documentation is something that every product or service needs to show on its website. Unfortunately, even though you have it on your website using one of the popular knowledgebase plugins, customers are too lazy to read it and create a ticket.
After installing this add-on, agents need to click on the knowledgebase link below the reply form, search for the topic, and either select link or content of the topic to reply.
Available integrations
Below is the list of knowledgebase plugins that can be integrated with this add-on:
