Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you.
This add-on will integrate popular Knowledgebase plugins available for WordPress. Below is list of available integrations and still counting –
- Knowledgebase by PressApps
- WP Knowledgebase by Maeve Lander
- Helpguru Knowledgebase by HeroThemes
- BasePress Knowledgebase by 8Bits in a row
- BWL Knowledgebase Manager by xenioushk
These add-ons integrated with SupportCandy so that agents can use Knowledge-base while replying to tickets. They can insert either Knowledge-base link or Knowledge-base contents to reply description just like macros or canned replies (See below video):