Reports

Statistics and reports is integral part of any business. It gives you quick overview about how your business is performing on timeline.

This add-on gives graphical overview of your tickets. It include reports on Number of Tickets, Status, Category, Priority, Custom Fields (Option Based)  and First Response Time.

All reports can be customised using filters and date intervals just like you do in ticket list. See below video to know how it works and in case you have ideas to improve it, please feel free to create ticket for all your suggestions.