Reports

Measure and improve efficiency of your support using our advanced reporting.

Statistics and reports are an integral part of any business. It gives you a quick overview of your customer support on a timeline. You can measure and improve the efficiency of your support using our advanced reporting.

Available reports

Below is a list of reports that are available in SupportCandy:

  • Ticket Statistics: See the number of tickets created and closed over the timeline.
  • Response Delay: See the number of hours taken to respond by your agents. Two response delays are available: First Response Delay and Average response delay.
  • Ticket Closing Delay: See the days your team is taking to close the tickets.
  • Communication Gap: See the average number of threads exchanged to close a ticket.
  • Ratings: Reports for satisfaction survey ratings.
  • Custom Fields: Different reports are available for applicable custom fields. For example, Category, Priority, Dropdown, etc.

Report duration

You can choose the duration in all the reports—for example, Today, Yesterday, Last 30 days, This Quarter, etc. You can also set custom start and end dates for the duration.

Report filters

For applicable reports, you can set the filter conditions just like the ticket filters on the ticket list. For example, you may wish to view ticket statistics of the category “Pre-sale Questions”.

You can also save the filters with a custom name so that you can reuse them in the future with just one click.

Screenshots

3.1.0

Current Version

5.6

Minimum WordPress Version

7.4

Minimum PHP Version

Simple, straight forward pricing.

Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
Yearly
Lifetime

Personal

$ 79 Billed yearly, until cancelled
  • 1 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 149 Billed yearly, until cancelled
  • 5 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 299 Billed yearly, until cancelled
  • 20 Site License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Personal

$ 249
  • 1 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 499
  • 5 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 999
  • 20 Site License
  • Lifetime Plugin Updates
  • Lifetime Priority Support
  • All Extensions Included
  • All Integrations Included