Frequently Asked Questions (FAQs)
You can download an invoice from My Account. Under My Orders click on the Generate Invoice link. Fill all the information and click on Save Billing Details & Generate Invoice button.
Please follow the below steps to install add-ons:
Add-ons purchased from this site need to be activated with a license key in order to receive automatic updates via the WordPress dashboard. Your license key should have been emailed to you after purchasing. If you’ve lost your key, you can retrieve it from My Account.
Please follow the below steps to activate add-ons:
You can manually update add-ons. Please follow below steps:
Please make sure you have activated licenses in the setting. To check please go to Support > License and verify that the licenses are active. If you are already activated and still having issues please deactivate and reactivate licenses. After that, recheck the issue.
License keys are subscription-based and will automatically renew every year. If you decide to cancel, you may still use the addons but you will not receive updates or support once the license key expires.
Yes, support is key for quality product. We do our best to answer your queries and resolve issues as quickly as possible. Support for premium add-ons provided for valid licenses. If your license is expired, support will not be given for premium products.
Yes, you can upgrade your plans or licenses anytime. Please follow below steps to upgrade:
Yes, automatic updates are available free of charge for valid license key. If your license key is expired, updates will not be available.
We don’t offer a trial but we do have a 30 day money back guarantee so you can try add-ons risk-free on your own website. If it does not work what it says in product page, we will respectfully try to help solve the issues or refund.
Yes, you can purchase premium add-ons separately. However we encourage you to purchase bundle because, you get up to 80% discount if you would have purchased it individually.
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