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Frequently Asked Questions (FAQs)

Premium Add-Ons

You can download an invoice from My Account. Under My Orders click on the Generate Invoice link. Fill all the information and click on Save Billing Details & Generate Invoice button.

Category: Premium Add-Ons
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Install add-ons:

Please follow the below steps to install add-ons:

  1. Go to the My Account section and log in to your account
  2. Download add-on zip you want to install
  3. Go to Dashboard > Plugins > Add New (in WordPress wp-admin) and then select Upload
  4. Next, select the zip file you downloaded in step 2 and click Install Now. Your new SupportCandy addon should now be installed and good to go.

Activating Add-On License Keys:

Add-ons purchased from this site need to be activated with a license key in order to receive automatic updates via the WordPress dashboard. Your license key should have been emailed to you after purchasing. If you’ve lost your key, you can retrieve it from My Account.

Please follow the below steps to activate add-ons:

  1. Install and activate the plugin under WordPress > Plugins.
  2. Go to the My Account section, under the My Order section click on View Details and Downloads, and copy the license key.
  3. Now, go to Dashboard > Support > License.
  4. Add the license key and click on Activate.
Category: Premium Add-Ons
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You can manually update add-ons. Please follow below steps:

  1. Go to the My Account page and log in
  2. Download all the zip files of the add-ons you wish to install
  3. Go to Dashboard > Plugins 
  4. Deactivate and delete all add-ons
  5. Install and activate each add-on downloaded in step 2
Category: Premium Add-Ons
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Please make sure you have activated licenses in the setting. To check please go to Support > License and verify that the licenses are active. If you are already activated and still having issues please deactivate and reactivate licenses. After that, recheck the issue. 

Category: Premium Add-Ons
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License keys are subscription-based and will automatically renew every year. If you decide to cancel, you may still use the addons but you will not receive updates or support once the license key expires.

Category: Premium Add-Ons
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Yes, support is key for quality product. We do our best to answer your queries and resolve issues as quickly as possible. Support for premium add-ons provided for valid licenses. If your license is expired, support will not be given for premium products.

Category: Premium Add-Ons
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Yes, you can upgrade your plans or licenses anytime. Please follow below steps to upgrade:

  1. Login with your user account on My Account page.
  2. Click on View Licenses link in your order.
  3. Click View Upgrades for license you want to upgrade.
  4. Click on Upgrade License in-front of the plan or license you want to upgrade.
  5. Complete payment process and done.
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Yes, automatic updates are available free of charge for valid license key. If your license key is expired, updates will not be available.

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We don’t offer a trial but we do have a 30 day money back guarantee so you can try add-ons risk-free on your own website. If it does not work what it says in product page, we will respectfully try to help solve the issues or refund.

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Yes, you can purchase premium add-ons separately. However we encourage you to purchase bundle because, you get up to 80% discount if you would have purchased it individually.

Category: Premium Add-Ons
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