Frequently Asked Questions (FAQs)

You can set visibility conditions while creating custom field. These conditions are nothing but other fields data to match dynamically while user is creating ticket. Conditions available are only those fields who has options e.g. Dropdown, Radio Button, Checkbox, etc.

Yes, you can add up to 3 fields per row. In order to do this, you should use width property of field smartly. It is depend on order of the fields too. If you got 3 fields of width 1/3 of row, one after another and first of them start on new row, all 3 will get displayed on same row.

Please follow below steps:

1. Login as Administrator on your dashboard.
2. Click on Support menu.
3. Click on Custom Fields submenu.
4. Under Ticket Form Fields tab, you can change order of fields by drag & drop.

Please follow below steps:

1. Login as Administrator on your dashboard.
2. Click on Support menu.
3. Click on Custom Fields submenu.
4. Under Ticket Form Fields tab, click on +Add New button
5. Complete details and field is added to the form.