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Frequently Asked Questions (FAQs)

Ticket List

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Is it possible to show saved filters to all agents?

No, saved filters are private only and your agents have to save it themselves.

Category: Ticket List
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How do I change default order of ticket list?

You can find this setting in More Setting under Ticket List.

Category: Ticket List
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What is Agent View and Customer View?

Agent view is ticket list visible to agents whereas customer view is ticket list visible to customers (users other than agents).

Category: Ticket List
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How to add custom field in ticket list?

You can add field to ticket list from Ticket List submenu of Support for both agent list and customer list.

Category: Ticket List
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