Ticket List
You can add field to ticket list from Ticket List submenu of Support for both agent list and customer list.
Category: Ticket List
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Agent view is ticket list visible to agents whereas customer view is ticket list visible to customers (users other than agents).
Category: Ticket List
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You can find this setting in More Setting under Ticket List.
Category: Ticket List
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No, saved filters are private only and your agents have to save it themselves.
Category: Ticket List
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