Are your customers facing these kinds of issues when they are installing different customer support plugins? And if they are losing customers and customer relationships because of it.
Face regular technical issues while using WordPress, such as theme conflicts, plugin errors, or website downtime.
Often need guidance on how to set up their website, customize themes, or configure plugins.
Sometimes face conflicts when using multiple plugins together and compatibility issues.
Face challenges with WordPress regularly releasing updates and new versions.
You have tried a lot to train your CRM team and yet your customers are not satisfied. You have tried many customer support Plugins for WordPress but some are too complex, some are too costly, some have customization limitations, some have performance issues and some even have compatibility concerns.
If all the above things are true and if you are looking for some help then we have the best solution to it. A customer support plugin for WordPress that will skyrocket your customer support and make your customers super loyal to your brand.
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
Your team can submit private notes within tickets that are only accessible to support agents.
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify if the given conditions are satisfied.
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest level of security measures to ensure your data remains safe and protected.
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