Sometimes, you may require specific features unavailable in SupportCandy or its premium add-ons. In such cases, you can submit a ticket under the “Feature Request” or “Paid Customization” category. Our team will carefully review your request and consult internally to determine whether it can be added as a feature to our product.
If we agree to integrate your request into our product, we will provide you with an estimated arrival time (ETA) for the new feature. If we cannot add it as a feature, we can provide you with a paid customization estimate.
We understand that your needs may be unique, so we offer paid customizations as an extension to our products. This means you can continue to update the original plugins in the future, just like any other premium add-ons we offer.
Upon the price, we agreed you could choose a token to purchase from this page. Let’s consider we decided on a cost of $150. Then you can select tokens $100 and $50 simultaneously before adding them to the cart.
To better assist you with any additional questions you may have about this product, we kindly ask that you create a ticket. Rest assured, our team is committed to providing a prompt response within 24 hours, if not sooner.
The cost of customization for SupportCandy will be determined based on your specific requirements. If you change your requirements after the cost has been determined, the cost will be adjusted accordingly to reflect the new requirements.
We strive to provide accurate estimates for our customization services, but please remember that changes to your requirements may impact the final cost. Our team will work with you to ensure that you are fully informed of any changes to the cost of customization and that you are satisfied with the final result.
We offer a complimentary 3-month support period for our customizations, during which time we will promptly address any reported bugs. However, please note that any additional work outside of the original customization requirements will incur an additional cost.
Our commitment to customer satisfaction is paramount. If, for any reason, we fail to deliver the customization as per your given requirements or if you find bugs that we are unable to fix, you may request a refund within 30 days. However, before a refund can be granted, we request that you allow us to assist in resolving any issues you may have encountered.
Please be aware that a refund will not be issued if you choose not to use the product or customization. We stand behind our products and will make every effort to help you resolve any issues. We also expect you to understand the features and limitations of the customization before making a purchase.