Privacy Policy

Who are we?

We are a software development company who develop and sell software products on the web.

Address: 401, Nilkanth Heights, Sawata Road, Shrirampur, MH, INDIA – 413709

What personal data do we collect, and why do we collect it?

Comments

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection. In addition, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. This is because visitors can download and extract any location data from images on the website.

Support Ticket & Contact Form

We have a support ticket helpdesk system where you contact us for help or support. We collect your name, email, IP address, etc., and personal information to get back to you with the correct details.

Cookies

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These are for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Purchase Data

We collect information about you during the checkout process at our store. This information may include but is not limited to your name, billing address, shipping address, email address, phone number, and any other details you might request to process your orders. Handling this data also allows us to:
  • Send you important account/order/service information.
  • Respond to your queries, refund requests, or complaints.
  • Set up and administer your account, provide technical and customer support, and verify your identity.
We may also collect the following information:
  • Location and traffic data (including IP address and browser type) if you place an order or if we need to estimate taxes and shipping costs based on your location.
  • Product pages visited and content viewed while your session is active.
  • Your comments and product reviews if you choose to leave them on our website. – Account email/password to allow you to access your account, if you have one.
  • If you create an account with us, your name, address, and email address will populate the checkout for future orders.
We do not collect your credit/debit card details on our website. Instead, we redirect customers to secure payment gateways to carry out financial transactions for us.

Who do we share your data with?

We do not share any data with third-party persons or services. Your data is safe and secure with us.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Information shared in the checkout process is retained indefinitely. You have been given the functionality to change this information by login into your account. Website administrators can also see and edit that information. Information shared in the support ticket is retained indefinitely. You can request to delete or change any information by emailing support@supportcandy.net.

What rights you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Where do we send your data?

Visitor comments may be checked through an automated spam detection service.