No, saved filters are private only and your agents have to save it themselves.
How do I change default order of ticket list?
You can find this setting in More Setting under Ticket List.
What is Agent View and Customer View?
Agent view is ticket list visible to agents whereas customer view is ticket list visible to customers (users other than agents).
How to add custom field in ticket list?
You can add field to ticket list from Ticket List submenu of Support for both agent list and customer list.
