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The canned reply add-on allows your agents to save frequently needed responses and reuse them in the future in a few clicks. It saves a lot of time for your agents, and they do not need to remember everything every time.

How does it work?

  • Agents can save as many replies as they wish.
  • You can use macros inside the canned reply.
  • When you need the canned reply, click the “Canned Reply” link, search and click the canned response.

Public canned reply

When the agent saves the canned reply, it is considered private and can be accessed only by himself. At the same time, administrators can create public canned responses accessible to all the agents.


SupportCandy – Canned Reply

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version


Minimum WordPress Version


Minimum PHP Version



Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.