There are times when customers ask the same questions again and again. This add-on makes your life easier by enabling you and your agent the ability to save replies and use it later on by just one click later on.
This add-on is part of our free plan which you can get it here!
It adds canned reply link just below a description for agents (See screen-shot below)
It opens a modal pop-up to search and select a canned reply from the available list.
The administrator can create canned replies from the dashboard area where he can set categories, visibility setting (visible to all agent), etc.