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This add-on will integrate the Easy Digital Downloads plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.

How it works

  • Two new custom field types EDD Product and EDD order, are added so that you can create custom fields of these types.
  • You can add custom fields, Product and Order, into the ticket form.
  • Customers will see the “Get Help” button on the purchase history page. This button will redirect to the Support page and auto-select the order in the ticket form.
  • Agents can view the order history, total spent, etc., information within the ticket.
  • Orders details can be accessed within the ticket itself by the agents.


SupportCandy – EDD Integration

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version


Minimum WordPress Version


Minimum PHP Version


View documentation


Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.