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This add-on will integrate the Easy Digital Downloads plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.

How it works

  • Two new custom field types EDD Product and EDD order, are added so that you can create custom fields of these types.
  • You can add custom fields, Product and Order, into the ticket form.
  • Customers will see the “Get Help” button on the purchase history page. This button will redirect to the Support page and auto-select the order in the ticket form.
  • Agents can view the order history, total spent, etc., information within the ticket.
  • Orders details can be accessed within the ticket itself by the agents.

Screenshots

SupportCandy – EDD Integration

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version

3.0.1

Minimum WordPress Version

5.6

Minimum PHP Version

7.4

View documentation

Questions?

Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.