This add-on will integrate the Easy Digital Downloads plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.
How it works
- Two new custom field types EDD Product and EDD order, are added so that you can create custom fields of these types.
- You can add custom fields, Product and Order, into the ticket form.
- Customers will see the “Get Help” button on the purchase history page. This button will redirect to the Support page and auto-select the order in the ticket form.
- Agents can view the order history, total spent, etc., information within the ticket.
- Orders details can be accessed within the ticket itself by the agents.