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Customer feedback plays a vital role in the support sector. You can collect customer feedback & ratings for every ticket you close. This way, you can measure and improve the quality of your support and agents.

How does it work?

  • Administrators can set multiple email templates for survey emails sent to the customer after x number of days of closing the ticket.
  • Customers receive the survey email, including links like Terrible, Bad, Good, Excellent, etc.
  • The customer is redirected to the feedback page after he clicks on one of the ratings in the survey email, where he can submit the optional feedback.
  • If enabled, the Survey window is triggered as soon as the customer closes the ticket.
  • A new admin menu, “Customer Feedback,” is added, which will list all feedback. Here, you can filter the feedback by ratings.
  • Rating and feedback are also shown in the ticket widget of an individual ticket.
  • You can also filter the ticket list by rating.


  • Ratings can be customized as per your needs.
  • You can add/modify/delete the ratings.
  • You can set custom confirmation text for each rating which will be shown after the customer submits the feedback.


SupportCandy – Satisfaction Survey

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version


Minimum WordPress Version


Minimum PHP Version



Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.