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Slack Integration

Get instant notifications to your Slack Channel and respond directly from Slack thread reply.

Real-time notifications

Get real-time notifications in your Slack Channel as soon as a customer submits a ticket or replies to the ticket.

Instant reply from Slack

Your team members can add instant replies directly from Slack. In addition, you can associate Slack users with your agents. If no match is found, the Fallback agent is used to post a response.

Redirect to Ticket URL

Access the ticket in just one click in your support portal. Ticket URL is embedded in each notification you receive from SupportCandy.

Incoming Slack API Security

SupportCandy uses Slack’s gold standard API verification process for incoming webhook calls from Slack. This ensures the webhook is being called from Slack and not from any hacker.

3.0.0

Current Version

5.6

Minimum WordPress Version

7.4

Minimum PHP Version

Simple, straight forward pricing.

We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.

Personal

$ 49 Billed yearly, until cancelled
  • 1 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 99 Billed yearly, until cancelled
  • 5 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 199 Billed yearly, until cancelled
  • 20 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included