SupportCandy – Standard Bundle

Get access to the below premium add-ons and save up to 80% of the individual add-ons price.

SupportCandy – Usergroups

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

SupportCandy – WooCommerce Integration

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

SupportCandy – Reports

Measure and improve efficiency of your support using our advanced reporting.

SupportCandy – Email Piping

Allows customers and agents to create and reply to tickets directly from their email inboxes.

SupportCandy – Satisfaction Survey

Collect customer feedback and rating for each ticket.

SupportCandy – Gravity Forms

Integrate Gravity Forms with SupportCandy and allows you to create multiple ticket forms.

SupportCandy – Timer

Allows your agents to maintain time spent on an individual ticket.

SupportCandy – Schedule Tickets

Automatically create periodic tickets by set recurring time and information.

SupportCandy – Assign Agent Rules

Conditionally assign agents to new tickets automatically using set rules.

SupportCandy – SLA

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

SupportCandy – Agentgroups

You can create groups of agents to whom you can assign tickets to just like individual agents.

SupportCandy – Canned Reply

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

SupportCandy – Knowledgebase Integrations

Integrates knowledge-base plugins to SupportCandy.

SupportCandy – Automatic Close Tickets

Automatically close the ticket after x days of inactivity.

SupportCandy – FAQ Integrations

Intergrates popular FAQ plugins with SupportCandy.

SupportCandy – EDD Integration

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

SupportCandy – Export Tickets

Export tickets in CSV format as per current filter from ticket list page.

SupportCandy – Private Credentials

Allows your customers to share sensitive information within the ticket.

SupportCandy – Print Ticket

Add print ticket feature to SupportCandy using custom templates.