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Usergroups (Company)
You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.
WooCommerce
Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.
Email Piping
Allows customers and agents to create and reply to tickets directly from their email inboxes.
Gravity Forms
Integrate Gravity Forms with SupportCandy and allows you to create multiple ticket forms.
Schedule Tickets
Automatically create periodic tickets by set recurring time and information.
Assign Agent Rules
Conditionally assign agents to new tickets automatically using set rules.
Service Level Agreements (SLA)
The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.
Agentgroups (Teams)
You can create groups of agents to whom you can assign tickets to just like individual agents.
Canned Reply
Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.
Knowledgebase Integrations
Integrates knowledge-base plugins to SupportCandy.
Automatic Close Tickets
Automatically close the ticket after x days of inactivity.
Easy Digital Downloads
Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.
Export Tickets
Export tickets in CSV format as per current filter from ticket list page.
Private Credentials
Allows your customers to share sensitive information within the ticket.
Print Ticket
Add print ticket feature to SupportCandy using custom templates.