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SupportCandy – Standard Bundle

Get access to the below premium add-ons and save up to 80% of the individual add-ons price.

Usergroups (Company)

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

WooCommerce

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Reports

Measure and improve efficiency of your support using our advanced reporting.

Email Piping

Allows customers and agents to create and reply to tickets directly from their email inboxes.

Satisfaction Survey

Collect customer feedback and rating for each ticket.

Gravity Forms

Integrate Gravity Forms with SupportCandy and allows you to create multiple ticket forms.

Timer

Allows your agents to maintain time spent on an individual ticket.

Schedule Tickets

Automatically create periodic tickets by set recurring time and information.

Assign Agent Rules

Conditionally assign agents to new tickets automatically using set rules.

Service Level Agreements (SLA)

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Agentgroups (Teams)

You can create groups of agents to whom you can assign tickets to just like individual agents.

Canned Reply

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Knowledgebase Integrations

Integrates knowledge-base plugins to SupportCandy.

Automatic Close Tickets

Automatically close the ticket after x days of inactivity.

FAQ Integrations

Intergrates popular FAQ plugins with SupportCandy.

Easy Digital Downloads

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Export Tickets

Export tickets in CSV format as per current filter from ticket list page.

Private Credentials

Allows your customers to share sensitive information within the ticket.

Print Ticket

Add print ticket feature to SupportCandy using custom templates.

Current Version

5.6

Minimum WordPress Version

7.4

Minimum PHP Version

Simple, straight forward pricing.

We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.

Personal

$ 49 Billed yearly, until cancelled
  • 1 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included

Professional

$ 99 Billed yearly, until cancelled
  • 5 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included
Popular

Agency

$ 199 Billed yearly, until cancelled
  • 20 Domain License
  • 1 Year Plugin Updates
  • 1 Year Priority Support
  • All Extensions Included
  • All Integrations Included