SupportCandy – Standard Bundle

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Measure and improve efficiency of your support using our advanced reporting.

Allows customers and agents to create and reply to tickets directly from their email inboxes.

Collect customer feedback and rating for each ticket.

Integrate Gravity Forms with SupportCandy and allows you to create multiple ticket forms.

Allows your agents to maintain time spent on an individual ticket.

Automatically create periodic tickets by set recurring time and information.

Conditionally assign agents to new tickets automatically using set rules.

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

You can create groups of agents to whom you can assign tickets to just like individual agents.

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Integrates knowledge-base plugins to SupportCandy.

Automatically close the ticket after x days of inactivity.

Intergrates popular FAQ plugins with SupportCandy.

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Export tickets in CSV format as per current filter from ticket list page.

Allows your customers to share sensitive information within the ticket.

Add print ticket feature to SupportCandy using custom templates.