This bundle gives you additional features so that you can handle large volume of tickets easily by tracking SLA for each ticket. Also you get features like agentgroups, usergroups, customer reviews, etc. which help you to delegate things directly to group and check how your agents performing using customer rating and feedback.
You save upto 80% of individual add-ons price in this bundle. This bundle includes all premium add-on including future add-ons too.