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Usergroups (Company)

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.


Through linking WooCommerce with Support Candy plugin it allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.


Measure and improve efficiency of your support using our advanced reporting.

Email Piping

Allows customers and agents to create and reply to tickets directly from their email inboxes.

Productivity Suite

The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively.

Email Marketing Tools Integration

Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp and GetResponse. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags. Streamline communication for a superior customer experience.


Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments. Tailor your support experience with dynamic, customizable alerts.

LMS Integration

Integrates popular LMS plugins to SupportCandy.


Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.

Slack Integration

Get instant notifications to your Slack Channel and respond directly from Slack thread replies. Connect your Slack channel with SupportCandy WordPress Support Plugin so seamlessly for direct response from Slack.

Service Level Agreements (SLA)

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Gravity Forms

Integrate one of the best tools like Gravity Forms with SupportCandy support plugin for wordpress and it allows for the creation of multiple ticket forms.


Allows your agents to maintain time spent on an individual ticket.

Agentgroups (Teams)

You can create groups of agents to whom you can assign tickets to just like individual agents.

Schedule Tickets

Automatically create periodic tickets by set recurring time and information.

Satisfaction Survey

Collect customer feedback and rating for each ticket.

Assign Agent Rules

Conditionally assign agents to new tickets automatically using set rules.

Easy Digital Downloads

The integration of Easy Digital Downloads with Support Candy Plugin helps in to allow your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Automatic Close Tickets

Automatically close the ticket after x days of inactivity.

Private Credentials

Allows your customers to share sensitive information within the ticket.

Canned Reply

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Knowledgebase Integrations

Integrate one of the best tool Knowledgebase with SupportCandy support plugin for WordPress today and open the best knowledge base and other services.

FAQ Integrations

Integrates popular FAQ plugins with SupportCandy WordPress Support Plugin for great FAQ and others.

Export Tickets

Export tickets in CSV format as per current filter from ticket list page.

Print Ticket

Add print ticket feature to SupportCandy using custom templates.