SupportCandy – Standard Bundle

You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

Allows customers and agents to create and reply to tickets directly from their email inboxes.

Through linking WooCommerce with Support Candy plugin it allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Measure and improve efficiency of your support using our advanced reporting.

Integrates popular LMS plugins to SupportCandy.

Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.

Conditionally assign agents to new tickets automatically using set rules.

Collect customer feedback and rating for each ticket.

Automatically create periodic tickets by set recurring time and information.

The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.

Allows your agents to maintain time spent on an individual ticket.

Integrate one of the best tools like Gravity Forms with SupportCandy support plugin for wordpress and it allows for the creation of multiple ticket forms.

You can create groups of agents to whom you can assign tickets to just like individual agents.

Integrate one of the best tool Knowledgebase with SupportCandy support plugin for WordPress today and open the best knowledge base and other services.

Agents can save their reply and can be accessed in just few clicks in the future while replying the tickets.

Automatically close the ticket after x days of inactivity.

Integrates popular FAQ plugins with SupportCandy WordPress Support Plugin for great FAQ and others.

The integration of Easy Digital Downloads with Support Candy Plugin helps in to allow your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Allows your customers to share sensitive information within the ticket.

Export tickets in CSV format as per current filter from ticket list page.

Add print ticket feature to SupportCandy using custom templates.