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If you deal with a company or organization and tickets are created by employees of that organization, you need to identify from which company or group this ticket has been made. This add-on allows you to create a group of users and functionalities around it.

How does it work?

  • You need to set up usergroups with members and supervisors.
  • Supervisors can manage tickets created by the group members.
  • Members, if allowed, can decide to create private tickets or which usergroup the ticket is being created for.
  • Agents, if allowed, can modify the usergroup of the ticket.
  • You can create custom fields for usergroups to store more information like phone numbers, addresses, websites, etc.
  • Finally, you can show usergroups in the ticket list and filter the tickets using usergroups.

Screenshots

SupportCandy – Usergroups

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version

3.0.3

Minimum WordPress Version

5.6

Minimum PHP Version

7.4

Questions?

Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.