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This add-on will integrate the WooCommerce plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.

How does it work?

  • Two custom field types, WOO Order and WOO Product, are added so that you can create custom fields of these types.
  • You can add these custom fields to the ticket form.
  • Customers can select the product or order in the ticket form for which they are seeking help.
  • Also, a “Help” button is added to the order list in front of each order, which will pre-select the order in the ticket form after redirection.
  • Likewise, the product page also has a “Help” button which will pre-select the product in the ticket form after redirection.
  • You can enable the support tab on the WooCommerce dashboard so that customers can see their support tickets on the same page.
  • The shop manager/Administrator can create a ticket within the order from the backend.
  • Agents can view the order history, total spent, etc., information within the ticket.
  • Order details can be accessed within the ticket by the agents.
  • WooCommerce subscription details can be accessed within the ticket by the agents.

Screenshots

SupportCandy – WooCommerce Integration

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version

3.0.6

Minimum WordPress Version

5.6

Minimum PHP Version

7.4

Questions?

Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.