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This add-on will integrate the WooCommerce plugin into SupportCandy. Your customers (ticket creators) can select a product or order while creating a ticket, and agents can see the customer’s order details within the ticket.

How does it work?

  • Two custom field types, WOO Order and WOO Product, are added so that you can create custom fields of these types.
  • You can add these custom fields to the ticket form.
  • Customers can select the product or order in the ticket form for which they are seeking help.
  • Also, a “Help” button is added to the order list in front of each order, which will pre-select the order in the ticket form after redirection.
  • Likewise, the product page also has a “Help” button which will pre-select the product in the ticket form after redirection.
  • You can enable the support tab on the WooCommerce dashboard so that customers can see their support tickets on the same page.
  • The shop manager/Administrator can create a ticket within the order from the backend.
  • Agents can view the order history, total spent, etc., information within the ticket.
  • Order details can be accessed within the ticket by the agents.
  • WooCommerce subscription details can be accessed within the ticket by the agents.


SupportCandy – WooCommerce Integration

Billed yearly, until canceled.

Support and updates are subject to an active license.

Details and compatibility

Current Version


Minimum WordPress Version


Minimum PHP Version



Please create a ticket if you still have any further queries about this product. We’ll get back within 24 hours, if not early.