7 Ultimate WordPress Helpdesk Plugins For Customer Support

7 Ultimate WordPress Helpdesk Plugins For Customer Support

Introduction:

Do you know that globally about 96% of consumers believe in customer support service as their parameter to be loyal to a brand?

In today’s highly digital competitive world, having a consumer-oriented approach for dealing in any product or service you provide is crucial. The demands and expectations of consumers are ever rising. This makes the building up of the most efficient channels of communication for every brand. The main challenge of every business is grabbing and maintaining loyal customers.

One key factor after analysing consumer standards in ensuring such complex achievement is providing good customer support.

Being a WordPress user if you wish your business to grow by providing top notch customer support services then start incorporating the use of help desk plugins. There is much statistical evidence that ensures the success of a website by adding a WordPress helpdesk plugin. From solving the consumer discrepancies promptly to ensuring a high degree of customer satisfaction, it covers it all.

Let your business stand out from competition by building trustworthy and strong relations with consumers.

To make your work easy here is the list of the top 7 plugins that you can choose to build a supreme quality customer support for your business:

SupportCandy – WordPress Helpdesk Plugins

The support candy is ought to be one of the best ticket based systems for WordPress. It has a quite user-friendly interface ensuring ease of consumer support. Overall it enhances the communication with your website viewers.

Key features list:

  • Provides an easy to use interface for consumers as well as the helping agents.
  • Curates the customer support queries into the form of tickets.
  • All the updates related to the tickets are notified to the consumers through mail.
  • It even allows the consumers to attach the proof in form of files regarding their discrepancy.
  • Automates replies to consumers with effectiveness using templates.

Improvement area:

  • There is a need to enhance the flexibility of user support forms.
  • Deeper insights into the operations related to support services are required by the users.
  • An improvement in its performance is needed usually, with the websites having high traffic.

Free version

You can find its free version from the WordPress repository. However, it will contain only the basic features.

Pro version

You can avail the annual licence to acquire its Pro version starting from $79 only.

Fluent Support – WordPress Helpdesk Plugins

If you are looking for a supporting ticket system that is embedded with features then, fluent support can be the ultimate choice. From managing consumer issues to curating e-mails, it does that all. Its track record system is amazing as it shows you the entire history related to the customer’s ticket. With such efficiency , communicating with consumers becomes easy and optimised.

Key features:

  • Centralises all the consumer related queries in such a way that you respond to them quickly.
  • Effective segmentation of each ticket on the basis of product leads to a proper prioritisation.
  • Has some of the coolest automation features where the one can respond to many tickets at once.
  • Incorporates the usage of professional charts and graphs to prepare an analytics of your customer support quality.
  • Makes the entire experience of seeking redressal by customers non-annoying due to its fast speed.

Improvement areas:

  • It doesn’t provide any feedback column for the consumer to fill after seeking support service.
  • No dark mode can be switched while using it.
  • It doesn’t have any trending interface.

Free version

You can avail a lifetime free access to its basic version through WordPress repository.

Pro version

With all the amazing premium features you can avail a premium annual pack starting from $103.

Awesome Support

You can choose from one of the most versatile support plugins for your WordPress website. It provides effective support to be curated for multiple departments and products. Awesome support is created after 3 years of research and customizations.

Key features:

  • Unlimited email addresses can be added to a ticket which can be notified during events.
  • It generates invoice reports for tracking the time with each ticket.
  • Provides premium quality documentation to the end users.
  • Ensures providing smart replies by incorporating a chat bot on your website.
  • By using it, agents can event create a list of their favourite tickets

Improvement areas

  • The reply speed to users isn’t very prompt which reduces the quality of customer support.
  • The design of the interface of its dashboard is a bit complex.

Free version

Get the basic features from the WordPress repository.

Pro version

By obtaining an annual licence price starts from $ 148.

JS help desk

The JS help desk is one of the most easy to use and supportive wordpress helpdesk plugins. It’s packet with a variety of worthy features making it better than a lot of expensive support ticket systems.

Key features

  • It has a professional style helpdesk system.
  • There is no limitation in tickets in its base system.
  • It shows a very important support icon on your WordPress site.
  • Provides effective sorting options along with powerful filters for the both users and the agents.
  • It has a beautiful Interface to register any new user.

Area for improvement

  • Support on priority basis lacks under its system.
  • It has a number of basic features which implies that you need to make purchases of add on features besides.

Free version

It’s available in the WordPress repository with all the basic features to start with.

Pro version

You can obtain the annual licence that starts from $69.

KB support

The KB support system is one of the most efficient WordPress helpdesk plugins. It’s stacked with amazing features that can be attested right from its activation. It can be the ultimate go to help desk for your agents to maintain efficient communication channels with the customers.

Key features:

  • Simple automations make the work easier for the agents.
  • A private note making feature is provided to the agents.
  • Restrictions can be imposed on the agents to access the unassigned tickets.
  • There is no need to login necessarily as the user can submit a ticket being a guest.
  • Short articles can be created by agents during ticket management.

Areas for improvement

  • Only a few applications get integrated with the help desk plugin.
  • Basic features are covered effectively ignoring some of the crucial ones.
  • Report generation is an important fool that isn’t available.

Free version

Get the free version from the WordPress repository with basic features.

Pro version

The price of the pro version starts from $74 through its annual licence.

WordPress advance ticket system (WATS)

WATS is a plugin that is especially designed for wordpress websites that helps to manage ticketing and customer support systems. It helps the owners of the website to develop a dedicated support system, here the users can submit their doubts or inquiries via tickets.

Wats offers many different features such as categorization, ticket tracking and also tasks to support agents.

Key features

  • It enables the users to purchase the tickets directly through the website.
  • Provides various discounts and promo codes to increase sales of the tickets.
  • It also gives a choice to the users to print the ticket or can also access the digital versions.
  • You can track tickets, number of sales, customer data and also event performance.

Improvement areas

  • Improve loading times and overall working of the system, especially when there is high traffic on the site.
  • Security and safety measures should be more effective to safeguard the data and payment information of users.
  • Should offer customization services for ticket templates to match branding.
  • Increase the ability to report for providing in depth insights to event organisers.

Free version

Get access to the free version with all the basic features from the WordPress repository.

Pro version

The pro version starts at $54 after getting an annual licence.

Help scout

Help scout is a help desk software that is designed to help the business in managing and providing their services to the customer effectively. Not only this but also it helps the teams to manage the doubts of the customers, provide them support and can collaborate without any issues.

Key features

  • It provides automation workflows to simplify the repetitive assignments such as providing tickets or sending automated messages, this saves time and enhances efficiency.
  • It allies the business to develop the FAQs sections to help the customers, reducing the amount of support inquiries.
  • Give the freedom to businesses to customise their customer support experience such as email templates and other branding features.

Improvement areas

  • Sometimes it becomes costly for the teams to utilise some of the particular features.
  • Help scout is a time consuming software to master effectively,
  • It only provides reports and analytics, but some of the users may demand for more advanced features for reporting and analytics.
  • Help Scout does not provide an inbuilt support system, which is a drawback for the business that are heavily depending on phone based customer support systems.

Free version

Its free cost version is available in the WordPress repository along with basic features.

Pro version

Get the pro version starting at $20.

Conclusion

  • In the end, running a business always requires good customer support management. Handling customer queries or discrepancies with utmost effectiveness will truly reap better results. You must choose the best and most suitable WordPress helpdesk plugin to curate your helpdesk. Again, it’s something that shouldn’t be chosen by a rule of thumb and proper research is required.