Docs - SupportCandy

Getting Started

Last Updated: January 21, 2025

Support Agents

Last Updated: October 17, 2024

Custom Fields

Last Updated: December 6, 2024

Customer

Last Updated: December 13, 2024

Ticket List

Last Updated: December 12, 2024

Dashboard

Last Updated: December 13, 2024

Email Notifications

Last Updated: December 16, 2024

Settings

Last Updated: January 21, 2025

Miscellaneous Settings

Last Updated: January 21, 2025

Rest API

Last Updated: February 5, 2024

Ticket Tags

Last Updated: December 30, 2024

Email Piping

Last Updated: January 21, 2025

SLA (Service Level Agreement)

Last Updated: January 21, 2025

Assign agent rules

Last Updated: December 31, 2024

Schedule Tickets

Last Updated: December 31, 2024

Satisfaction Survey

Last Updated: December 31, 2024

Agentgroups

Last Updated: December 31, 2024

Usergroups

Last Updated: December 31, 2024

Canned Reply

Last Updated: December 31, 2024

Automatic Close Tickets

Last Updated: December 31, 2024

Timer

Last Updated: January 2, 2025

Export Tickets

Last Updated: January 2, 2025

Reports

Last Updated: January 2, 2025

Private credentials

Last Updated: January 2, 2025

Print Ticket

Last Updated: January 2, 2025

Woocommerce Integration

Last Updated: January 3, 2025

EDD Integration

Last Updated: January 6, 2025

Gravity Forms Integration

Last Updated: January 6, 2025

FAQ Integrations

Last Updated: January 6, 2025

Knowledgebase Integrations

Last Updated: January 9, 2025

Slack Integrations

Last Updated: December 30, 2024

Workflow/Automations

Last Updated: January 24, 2025

LMS

Last Updated: January 28, 2025

Agent Collision

Last Updated: January 28, 2025

Webhook

Last Updated: February 6, 2024

Email Marketing Tool Integration

Last Updated: January 29, 2025

Productivity Suite

Last Updated: January 29, 2025