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Getting Started

11

Installation
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Add support agents
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Support Agents

2

Add new agent role
Add new agent

Custom Fields

5

Ticket form fields
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Ticket List

6

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Email Notifications

5

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Settings

10

General settings
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Miscellaneous Settings

4

Terms & conditions
GDPR
Google reCaptcha
Advanced settings

Rest API

11

Authorization
Current User
Tickets
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Categories
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Custom fields
Attachments
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Ticket Tags

3

General Setting
Tags
Tags Widget

Email Piping

9

General settings
IMAP Settings
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Microsoft Exchange
Email piping rules
Allowed user type warning
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Closed ticket warning

SLA (Service Level Agreement)

4

What is SLA?
General settings
SLA Policies
Out of SLA email notifications

Assign agent rules

2

General settings
Assign rules

Schedule Tickets

2

General settings
Add a new schedule ticket

Satisfaction Survey

4

General settings
Add new rating
Email templates
Customer feedback

Agentgroups

2

What is Agentgroup
Add a new group

Usergroups

4

What is Usergroup
General settings
Add a new usergroup
Usergroup Field

Canned Reply

2

Canned reply categories
Add a new canned reply

Automatic Close Tickets

2

General settings
Email notification templates

Timer

2

General settings
Timer widget

Export Tickets

2

General settings
Select export fields

Reports

6

General settings
Ticket statistics
Response delay
Ticket closing delay
Communication gap
Other Reports

Private credentials

1

Private credentials widget

Print Ticket

2

General settings
Template

Woocommerce Integration

3

General settings
WooCommerce Custom Fields
WooCommerce Widget

EDD Integration

2

EDD Custom Fields
EDD Widget

Gravity Forms Integration

1

Add a new mapping

FAQ Integrations

1

General settings

Knowledgebase Integrations

1

General settings

Integrations

1

Slack Integration

Workflow/Automations

3

General
Manual Workflow
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LMS

3

General Setting
LMS Widget
LMS Custom Fields

Agent Collision

1

General Settings

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Miscellaneous Settings

Miscellaneous Settings

Terms & conditions
GDPR
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