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Getting Started

Getting Started

10
  • Installation
  • Setting up support pages
  • Add support agents
  • Enable email notifications
  • Enable guest tickets
  • Enable public tickets
  • Enable user registration
  • Enable OTP Login
  • Shortcodes
  • Translation
Support Agents

Support Agents

2
  • Add new agent role
  • Add new agent
Custom Fields

Custom Fields

5
  • Ticket form fields
  • Custom field types
  • Ticket fields
  • Agent only fields
  • Customer fields
Ticket List

Ticket List

6
  • Ticket list items
  • Ticket list filter items
  • Default filters
  • Saved filters
  • Ticket list settings
  • Ticket list advance settings
Email Notifications

Email Notifications

5
  • Email notification settings
  • Ticket notifications
  • User registration OTP
  • Guest login OTP
  • Macros
Settings

Settings

10
  • General settings
  • Page settings
  • File attachments
  • Thank you page
  • Ticket categories
  • Ticket statuses
  • Ticket priorities
  • Ticket widget settings
  • Rich text editor
  • Working hours
Miscellaneous Settings

Miscellaneous Settings

4
  • Terms & conditions
  • GDPR
  • Google reCaptcha
  • Advanced settings
Email Piping

Email Piping

9
  • General settings
  • IMAP Settings
  • Gmail Settings
  • Microsoft Exchange
  • Email piping rules
  • Allowed user type warning
  • Allowed new email warning
  • Allowed reply email warning
  • Closed ticket warning
Rest API

Rest API

11
  • Authorization
  • Current User
  • Tickets
  • Customers
  • Agents
  • Categories
  • Priorities
  • Statuses
  • Custom fields
  • Attachments
  • Ratings
SLA (Service Level Agreement)

SLA (Service Level Agreement)

4
  • What is SLA?
  • General settings
  • SLA Policies
  • Out of SLA email notifications
Assign agent rules

Assign agent rules

2
  • General settings
  • Assign rules
Schedule Tickets

Schedule Tickets

2
  • General settings
  • Add a new schedule ticket
Satisfaction Survey

Satisfaction Survey

4
  • General settings
  • Add new rating
  • Email templates
  • Customer feedback
Agentgroups

Agentgroups

2
  • What is Agentgroup
  • Add a new group
Usergroups

Usergroups

4
  • What is Usergroup
  • General settings
  • Add a new usergroup
  • Usergroup Field
Canned Reply

Canned Reply

2
  • Canned reply categories
  • Add a new canned reply
Automatic Close Tickets

Automatic Close Tickets

2
  • General settings
  • Email notification templates
Timer

Timer

2
  • General settings
  • Timer widget
Export Tickets

Export Tickets

2
  • General settings
  • Select export fields
Reports

Reports

6
  • General settings
  • Ticket statistics
  • Response delay
  • Ticket closing delay
  • Communication gap
  • Other Reports
Private credentials

Private credentials

1
  • Private credentials widget
Print Ticket

Print Ticket

2
  • General settings
  • Template
Woocommerce Integration

Woocommerce Integration

3
  • General settings
  • WooCommerce Custom Fields
  • WooCommerce Widget
EDD Integration

EDD Integration

2
  • EDD Custom Fields
  • EDD Widget
Gravity Forms Integration

Gravity Forms Integration

1
  • Add a new mapping
FAQ Integrations

FAQ Integrations

1
  • General settings
Knowledgebase Integrations

Knowledgebase Integrations

1
  • General settings
Integrations

Integrations

1
  • Slack Integration
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  • Miscellaneous Settings

Miscellaneous Settings

  • Terms & conditions
  • GDPR
  • Google reCaptcha
  • Advanced settings

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