Overview
OTP (One-Time Password) Login allows users to sign in to the SupportCandy support portal without using their WordPress password. Users receive a one-time password by email, which they can use to access and manage their tickets.
This feature is especially useful for guest users. However, registered users and support agents can also use OTP Login to access the support portal.
Where to Find
Go to: Support → Settings → General Settings → Page Settings
How It Works
When OTP Login is enabled, visitors can select the Sign In Using One-Time Password option on the support portal.
After entering their email address, they receive a 6-digit one-time password by email. Entering the correct OTP signs them in to the SupportCandy support portal.
The login session remains active for 24 hours, after which the user is automatically logged out.
Note: OTP Login only grants access to the SupportCandy support portal. It does not log users in to the WordPress website.
Prerequisites
Before enabling OTP Login, make sure the following settings are configured:
- Guest Tickets are enabled from Support → Settings → General Settings → General by selecting Guest for Allow Create New Ticket.
- Email Notifications and a working SMTP plugin are configured so users can receive OTP emails.
Step-by-Step Guide
- Go to Support → Settings → General Settings → Page Settings.
- Enable the OTP Login option.
- Click Submit to save the changes.
How to Sign In Using OTP
- Open the SupportCandy support page.
- Click Sign In Using One-Time Password.
- Enter your email address.
- Click Sign In.
- Check your email for the 6-digit OTP.
- Enter the OTP on the verification screen.
- Click Submit.
If the OTP is valid, you will be signed in to the SupportCandy support portal.
Options / Settings
OTP Login: Enables or disables the One-Time Password login option for the SupportCandy support portal.
Example
Suppose a customer created a ticket as a guest and later wants to check its status.
Instead of creating a WordPress account, the customer can use Sign In Using One-Time Password, receive a verification code by email, and access the support portal to view and manage their tickets.
Notes / Tips
- OTP Login is available to guest users, registered users, and support agents.
- Guest Tickets must be enabled for guest users to access their tickets using OTP Login.
- A properly configured SMTP plugin is required to deliver OTP emails.
- Each OTP is sent to the email address entered during sign-in.
- The login session remains active for 24 hours before users are automatically logged out.
- OTP Login only provides access to the SupportCandy support portal. It does not authenticate users into WordPress.