Overview
The Easy Digital Downloads (EDD) integration provides two custom field types that can be added to the ticket form:
- EDD Order — Allows customers to select one of their EDD orders.
- EDD Product — Allows customers to select a product from the EDD store.
These fields help customers provide order or product information when submitting a ticket for support.
Where to Find
To create these custom fields, go to:
Support → Custom Fields → Ticket Fields → Add New
Select EDD Order or EDD Product as the Field Type.
After creating the custom fields, add them to the ticket form from:
Support → Custom Fields → Ticket Form Fields → Add New
Select the newly created fields to make them available in the ticket form.
EDD Order Field Type
The EDD Order field allows customers to select an order when submitting a ticket.
The field displays orders associated with the current customer, allowing them to specify which order they need help with.
EDD Product Field Type
The EDD Product field allows customers to select a product when submitting a ticket.
The field displays the products available in the EDD store, allowing customers to specify the product related to their support request.