Overview
The Ticket Statistics report shows the number of Tickets created and closed during a selected period. This helps you compare Ticket creation and closure trends over time.
Where to Find
Go to Support → Reports → Ticket Statistics.
How It Works
The report displays a graph with two types of data:
- Number of tickets created – Shows the total number of Tickets created during the selected period.
- Number of tickets closed – Shows the total number of Tickets closed during the selected period.
You can select a predefined duration or choose a custom date range. You can also apply custom filters to generate more specific results.
Number of tickets created
Shows the total number of Tickets created within the selected duration.
Number of tickets closed
Shows the total number of Tickets closed within the selected duration.
Filtering the Report
You can generate the report for different time periods, such as:
- Last 30 days
- This week
- Last quarter
- Custom date range
You can also use the custom filter to narrow the report based on Ticket fields.
For example, you can filter Tickets by:
- Category
- Priority
- Status
- Other default or custom fields
The custom filter allows you to set multiple conditions to get more precise results.
Example
To view statistics for high-priority Tickets in a specific category, select the required date range and apply filters for Priority and Category. The report will then show the created and closed Ticket counts for the matching Tickets.