A Workflow is a series of tasks that can be initiated through manual actions or automated processes based on specific triggers and conditions. SupportCandy has its own workflow system that you can create from Support > Settings > Workflow.
There are two types of Workflow in SupportCandy – Manual and Automatic.
Automatic workflow will trigger automatically upon satisfying the condition but manual workflow needs to trigger manually from the widget on the individual ticket page.
You can enable or disable the widget from Support → Settings → Ticket Widgets → Workflow
Trigger Workflow Permission
You can grant or restrict the permission of triggering the workflow from Support → Support Agents → Agent Role → Trigger Workflow