Support → Ticket List → More Settings → Advanced
1. Set Closed Ticket Status Group
- Define which ticket statuses are considered part of the Closed group.
- Tickets with these statuses will automatically appear under the Closed filter.
2. Configure Auto-Refresh Behavior
- Set the default behavior for auto-refreshing the ticket list.
- When enabled:
- The ticket list will automatically refresh every 1 minute by default.
- Auto-refresh will remain active until manually disabled from the ticket list interface.
These settings allow for better control and customization of how tickets are organized and updated in real time.
